We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

Job Description

The opportunity

This role will support L1A through proactive advice based on risk and control knowledge and insights and presents risk management solutions where appropriate, support L1A in monitoring existing controls for operational effectiveness, as the checker, and ensure any issues identified are raised to management.

Responsibilities

• Supports L1A through proactive advice based on risk and control knowledge and insights and presents risk management solutions where appropriate

• Lead the facilitation of L1A process walk-through workshops during Control testing and RCSA, and provide independent guidance on existing control design, and the operational effectiveness of controls and control remediation.

• Support L1A in monitoring existing controls for operational effectiveness, as the checker, and ensure any issues identified are raised to management.

• Support L1A in stakeholder discussions – particularly for complex CAPs – to ensure responsibilities, actions, and timelines are understood. Proactive monitoring if additional support and discussion are required with stakeholders to ensure the effectiveness of preventive solutions

• Collaborate with L1A and 2LOD to understand the implications of law & regulation and align on scope of changes to ensure implementation, boundaries, and decision-making processes and authorities are aligned with the changes proposed during Standards & Policy Implementation

• Form an independent review on level of risk, compare and contrast with risk owner views

• Review and challenge the outcomes of events and root cause analysis from events or incidents and proactive monitor the incident report, especially repeated items

• Support roll-out and implementation of Regional L1B initiatives

• Timely produce and maintain the regular/ad-hoc reports as per requests.

• Drive the development and implementation of future-fit risk management frameworks

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

Key Behaviors:

• Uncompromising on integrity, in line with principles and values and Code of Ethics.

• Understands the big picture.

• Trusted business partner, with a pragmatic approach to risk management.

• Promote risk awareness with business stakeholders to manage their needs and risk concerns.

• Challenges the status quo and looks for ways to enhance processes and tools.

Experiences and Qualifications:

• College degree/bachelor’s degree preferred, or equivalent related job-work experience required.

• At least 5 years experience in Audit, Risk management, and/or Control.

• Working in Life Insurance industry or Finance sector is a plus.

Knowledge of controls fundamentals: Understanding of risk and controls fundamentals - i.e., control and QA frameworks, Operational risk, Archer, etc.

Core Competencies and Skills:

• Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication.

• Deep understanding of Operational risks and how they can impact the business.

• Self-driven, able to meet objectives with a minimal amount of managerial oversight.

• Can distil complex issues into simple reports, solutions, and designs.

• Proficient in English, both verbal and written.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .