Country:

Vietnam

Location:

VNM05: Unit 1101 – Centre Point Building – 106 Nguyen Van Troi, Ward 8. Phu Nhuan District., Ho Chi Minh City

A customer focused, pro-active, energetic and collaborative role within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. In this exciting role, you will research, analyze and respond to simple to complex HR inquiries. Including: candidate reimbursement, onboarding, managing invoices and handling letters of employment for Visa's and Immigration. Additionally, merit and bonus cycles, salary survey participation, annual benefit enrollment and provide data for any grading or job evaluation requested by the business.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

A customer focused, pro-active, energetic and collaborative role within the Human Resource Operations shared service function. The HR Ops team function across the business, providing support to employees, managers, and HR professionals. In this exciting role, you will research, analyse and respond to simple or complex HR inquiries such as candidate reimbursement, onboarding, managing invoices and handling letters of employment for visa application or immigration purpose. You will also be supporting merit and bonus cycles, salary survey participation, annual benefit enrolments and provide data for any grading or job evaluation requested by the business.

Key Responsibilities:

• Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.

• Support the processing of organizational HR information utilizing various HR systems.

• Validate and audit data to ensure data integrity.

• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.

• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.

• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.

• Utilize the case management system to document and escalate inquiries.

• Educate employees on HR services and encourage use of self-service tools.

• Identify opportunities for enhancements, automation and continued self-service.

• Be a subject matter expert for all relevant services, processes and policies.

• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.

• Responsible for achieving internally-set quality standards and identified goals and metrics.

• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.

• Support the onboarding process for the business.

• Special Projects and any other duties assigned by the manager.

Requirements

• Bachelor’s / Masters in HR is Preferred

• 5 to 6 years of relevant experience in HR function- Employee Life Cycle Management

• Excellent proficiency in English and Vietnamese

• Good Knowledge in MS. Office Applications- (Outlook, Excel, Word, PowerPoint)

• Highly Process oriented, strong attention to detail with high level of accuracy

• Demonstrate ability to work with leaders, HR business partners, stake holders and teams across all functions

• Demonstrated customer service skills with a strong ability to handle stakeholder queries across regions

• Quick learner and Strong understanding of HR processes, Policies, and procedures across regions

• Able to demonstrate Strong Problem solving, analytical skills, Time management, prioritization, and Follow-up Skills

• Proactive in achieving results and seeking improvements with excellent Project management skills

• Able to multi-task, effectively managing a wide range of daily activities and any ad-hoc activity

• Able to work as a productive, collaborative member of a team, with good research abilities

• Knowledge in Case Management and Data Management tools-preferably ServiceNow and Workday or any other tool will be an added advantage

• Ability to work in fast paced environment who can mange all deliverables within agreed service level

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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