Job Information
C.H. Robinson General Manager in Ho Chi Minh City, Vietnam
POSITION SUMMARY
The General Manager II provides oversight and has accountability for Talent Development, Commercial Growth, Product Development, Financial Management and Operational Quality within a branch or business location which is at a country level, medium sized relative to regional Operations, and/or within multiple small to medium branches. The General Manager II coordinates, manages, and executes sales and operations to achieve strategic business and financial objectives and aligns to enterprise vision and goals. The General Manager II is responsible for strategic business planning to ensure that quality, growth, and efficiency goals are met.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Strategic Business Planning and Management:
Set, articulate, and lead branch or branches vision and direction
Collaborate with team to create and articulate strategic market plan annually (at minimum), and actively reviews, manages, and adjusts short and long-term plans as necessary
Drive improved business decision making by utilizing analytics; identify analytic gaps and leverage organizational resources and both internal and external technology to help improve efficiency, productivity, and financial results
Design, implement, and review organizational structure to drive business objectives, efficiency and growth, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary
Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
Financial Management:
Accountable for the financial performance at a country level, mid-size branch or branches based upon their adjusted gross profit and complexity of operations
Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
Communicate strategic plan, financial results, team/office performance metrics, and adjustments to strategy to employees on a regular basis
Monitor the invoicing process and lags in billing and/or payment, and identifies and implements process improvements to increase efficiency
Engage internal and external providers to conduct cost-benefit analysis, define service delivery standards and appropriate escalation channels, and ensure ongoing relationship oversight and routine process review
Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.
Business Growth and Development:
Possess a broad understanding of products, services, resources and technologies and leverage those appropriately to work with the Commercial teams
Seek opportunities to strengthen and maintain existing relationships with strategic customers. Analyze a defined set of customers’ businesses to identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams
Drives best practices in sales and account management by leveraging and reinforcing company’s tools and strategies to facilitate more strategic selling and account relationships by focusing on customer motivations and their desired outcomes
Talent Management:
Manage the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
Assess, calibrate, and manage talent, leveraging analytics and observation to align roles and resources appropriately, focus on and advocate for individual and team development, career pathing and succession planning
Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration
General Management:
Must represent company as legal representative to agencies, organizations, banks, ministries and other local, national, or regional private and government organizations
Partner with legal and local counsel to oversee contract management, negotiate, understand, and discuss contracts with customers/carriers (as required)
Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary
Create, update, and implement business continuity plans, including risk assessment, customer and employee impacts, issues, and solutions, and clearly communicates to appropriate parties
Ensure self and team acts with the highest ethical standards by setting and communicating expectations, adhering to internal trading policies to increase quality, service, and velocity
Visibly lead and support change management including active involvement in communication, implementation, and reinforcement
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
University/Bachelor’s degree from an accredited college or university
Minimum 7 years of people management experience
Ability to travel up to 50% (domestically)
Preferred:
Strong knowledge of carrier, commercial-facing and/or customer-facing business, including a solid understanding of carrier focused analytics
Experience managing financials for a business segment
Ability to understand and communicate financial metrics, including P & L
Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
Broad market and industry knowledge, and vertical expertise (if applicable)
Experience managing cross-functional projects
Proficiency presenting to both internal and external audiences
Demonstrated negotiation, collaboration, and influencing skills
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
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