Job Description Summary

サービス契約または注文の一環として、取引の促進、交換/修理部品の在庫化、配送を担当します。主に、取引の処理、プロセスの管理、資材管理、現場運営、倉庫の物流と出荷などの活動があり、場合によっては、分析、会議の進行、運営が含まれます。また、これらを遂行するために、業務委託、派遣社員のマネージメントも行います。通常は指示と作業ルーチンに従って、標準的な運用/技術タスクを実行しますが、現場の状況に応じて、タスク/義務を完了するために順序をアレンジすることも求められます。この業務は、チーム内だけではなく、顧客にダイレクトに影響を与えます。

Responsible for facilitating transactions, inventorying replacement/repair parts, and delivering as part of a service contract or order. Primary activities include processing transactions, managing processes, materials management, field operations, warehouse logistics and shipping, and occasionally analysis, meeting facilitation and administration. Also manages contracted and temporary labor to accomplish these. Performs standard operational/technical tasks, typically following instructions and work routines. However, may be required to arrange sequences to complete tasks/duties depending on field conditions. This role directly impacts the customer as well as the team.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

役割と責任

• 物流業務を主導、調整、または監督します。活動には、倉庫業務の生産性とプロセス品質、管理可能な在庫の増減、VCP、EHS、物流、出荷プロセス（購入、受領、出荷を含む）のカバーが含まれます。倉庫の在庫を管理し、顧客の要件が満たされるようにします。必要に応じて、プロジェクト マネージャー、グローバル サプライ チェーン、物流チームまたはベンダーと納期の交渉を行います。それを顧客側であるサービスチームへ報告し、納期を調整します。また、各プロジェクトの物流の戦略的計画を監督して、納品を確実に成功させます。顧客および安全要件を満たしながら、該当する場合はコスト削減を推進します。

• ポリシー/戦略を実行するために、独自の技術分野の知識を広げます。専門的な技術分野の知識を持つサポート ロールが含まれる場合があります。さらに、より高度な知識とスキルを習得します。

• 主要なビジネス ドライバーを理解し自分の仕事を遂行します。自分のチームの仕事が他のチームと統合され、その領域、顧客に影響を与えることを常に理解する必要があります。

• 定義されたフレームワーク内で決定を下すためのある程度の自主性が求められます。確立された手順内で優れた技術的知識と判断力を必要とする状況で問題を解決します。定義された指示/パラメータ以外の問題については、より上級のチーム メンバーに相談します。

• このレベルの仕事には、積極性と優れた対人スキルが必要であり、派遣社員、業務委託、他部署を率いることが求められる場合があります。顧客対応の役割では、強力な顧客関係を構築し、顧客と GE の間のインターフェイスとして機能します。

＜必要な資格＞

口頭と書面での交渉のご経験がある方

顧客対応ができる日本語力、TOEIC 500点レベルの英語力(会話力あれば尚可。)

＜望ましい特性＞

口頭および書面によるコミュニケーション スキルがある方。

対面、電話での顧客対応経験、納期の連絡、交渉の経験がある方。

サプライチェーン、ロジスティクス、カスタマー、コールセンター経験者。

データ分析、資料作成の経験者。

課題に積極的に取り組める方。忍耐力のある方。自己管理力のある方。

Roles and Responsibilities

• Leads, coordinates, or oversees warehouse & logistics operations. Activities include productivity and process quality of warehouse operations, reducing controllable expenses, VCP, & contract labor spend, and covering EHS, logistics and shipping processes (including purchasing, receiving, and shipping). Manage warehouse to ensure customer requirements are met (including providing scope to contract labor workforce in warehouse). Manage and coordinate communication between the project managers, global supply chain and the logistics teams or vendors as needed. Oversees strategic planning of the logistics for each project to ensure successful delivery. Drives cost reduction wherever applicable while meeting customer and safety requirements.

• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.

• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

Japanese proficiency for verbal and written negotiations and customer service, English proficiency over TOEIC 500 level (conversation skills are preferred)

Desired Characteristics

Must have verbal and written communication skills. Those who have experience in dealing with customers face-to-face and over the phone, communicating delivery dates, and negotiating.

Experienced in supply chain, logistics, customer, call center, and, experienced in data analysis and document creation would be even better.

People with the initiative to tackle challenges in a positive manner, perseverance, and self-management will be suitable for this job.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: Yes