Customer Care Coordinator

Date: Apr 18, 2024

Location:

Hinckley, ENG, GB

Workplace Type: Hybrid/Remote

Want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Your Role

As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months – starting in end of May.

Your Impact

• Answer and monitor dealer incoming calls, email within targeted response time in Sales Force.

• Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries.

• Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues.

• Handle/answer pricing queries.

• Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements.

Your Experience and Qualifications

• Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.

• Strong communication skills and the building of effective relationships.

• Familiar with Excel pivot tables and formula creation.

• Able to work under pressure and excellent problem-solving skills.

• Understanding of logistics/supply chain beneficial.

Your Benefits

• Hybrid Working.

• Competitive bonus scheme.

• 26 days annual leave + additional privilege leave & ability to buy upto 5 days.

• Pension scheme, Life assurance cover nine times salary and Group Income Protection.

• Retail Discounts vouchers, EAP and access to YuLife Wellbeing App.

• Healthcare cover with AXA.

Your Workplace

You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Job Segment: Logistics, Supply Chain, Supply, Agricultural, Operations, Customer Service, Agriculture