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Highmark Health
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Columbus, Ohio
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standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement
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Highmark Health
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Columbus, Ohio
...
**
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer
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Highmark Health
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Columbus, Ohio
...
standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement
...
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Highmark Health
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Columbus, Ohio
...
/compliance standards are met. Represent the department in compliance audits as it relates to the supervisor ...
Preferred
Bachelor's Degree
EXPERIENCE
5 - 7 years in Customer Service
1
...
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Highmark Health
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Columbus, Ohio
...
, decisions, service components, libraries and frameworks to support enterprise-level IAM services ... , Azure AD, RACF.
Programming language: Java, Java Beanshell, C#/C++.
Directory Services
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Highmark Health
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Columbus, Ohio
...
plans; Verify delivery of customer needs, and Ensure quality delivery. The incumbent identifies ... completing analysis of the results tying back to customer impacts.
Ensure compliance for required
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Highmark Health
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Columbus, Ohio
...
ensure compliance and manages remediation and ways our employees contact HR Services Center. Maintains a high level of customer service, and operational excellence. Ensures proper policies, procedures and
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Highmark Health
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Columbus, Ohio
...
customer satisfaction and loyalty.
Develop documents and processes to ensure effective communication ... (customer need,solution to need, value prop, project financial return)
SKILLS
Excellent
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Highmark Health
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Columbus, Ohio
...
/ information sharing activities, customer integrations, and information safeguards into simplified and high ... engagements, platform customer dependencies, and interpretation of complex contract agreements
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Highmark Health
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Columbus, Ohio
...
well as in researching, identifying and internally marketing enabling technologies based on customer ...
Participate in customer walkthroughs and plans; design and technical walkthroughs; and problem resolution and
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Highmark Health
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Columbus, Ohio
...
provides telephonic integrated behavioral and physical health case and condition management services to ... comprehensive healthcare services and navigate the healthcare system; and identify on-line, telephonic, and
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Highmark Health
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Columbus, Ohio
...
Initiation and Planning: includes identification of potential customer needs and services, gathering a ... modeling for new business strategies and providing advisory services to business leaders as they evaluate
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Highmark Health
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Columbus, Ohio
...
provides telephonic integrated behavioral and physical health case and condition management services to ... comprehensive healthcare services and navigate the healthcare system; and identify on-line, telephonic, and
...
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Highmark Health
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Columbus, Ohio
...
care, you'll play a pivotal role in representing the customer's voice throughout the product ... .
In this role, you will bridge technology, business, and customer needs to create remarkable digital
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Highmark Health
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Columbus, Ohio
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Solution Architect to join our AI Services and Platforms team and drive the development of innovative AI ... and Services team, you will collaborate with data scientists and engineers to understand their
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Highmark Health
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Columbus, Ohio
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recommendations to sales in order to aid customer acquisition/retention while maintaining performance goals. This ...
Preferred
None
SKILLS
Understanding of health products, services, risk
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Highmark Health
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Columbus, Ohio
...
to join our AI Services and Platforms team and drive the development of innovative AI (generative and ... create innovative products and services. They will also be an excellent communicator and able to clearly
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Highmark Health
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Columbus, Ohio
...
customer journeys and will work to resolve fragmented access points and applications. Will direct the design of internally developed services within the platform, while ensuring that all integrated digital
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Highmark Health
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Columbus, Ohio
...
Demonstrated knowledge of all traditional insurance programs, products, and services
Proficiency with ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Columbus, Ohio
...
the ability to understand customer needs and drive results to achieve customer satisfaction. Drives ... evaluate ethical procurement practices of contracted goods and services which includes compliance with
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Highmark Health
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Columbus, Ohio
...
or from site-to-site
Never
Works primarily out-of-the office selling products/services ... , cardholder data, or other confidential customer information that must be protected at all times. In
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Highmark Health
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Columbus, Ohio
...
and Intermediate staff. Responsible for customer relationship management.
**ESSENTIAL ... /services (sales employees)
Never
Physical work site required
Yes
Lifting: up to
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Highmark Health
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Columbus, Ohio
...
consultative support to a broad spectrum of internal customer areas and external business partners.
Mentor ... presentation of findings to internal and external audiences, customer managers, clinical staff, compliance
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Highmark Health
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Columbus, Ohio
...
internal customer areas and external business partners.
Mentor colleagues with less experience on both ... to internal and external audiences, customer managers, clinical staff, compliance agencies, group
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Highmark Health
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Columbus, Ohio
...
, HTML5, CSS, Google Cloud Platform or Amazon Web Services.
5 years of understanding of web services ... /services (sales employees)
Never
Physical work site required
Yes
Lifting: up to
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Highmark Health
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Columbus, Ohio
...
join our AI Services and Platform team and drive the development of innovative AI (generative and ... , HTML5, CSS, Google Cloud Platform or Amazon Web Services.
5 years of understanding of web services
...
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Highmark Health
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Columbus, Ohio
...
. Provide analytic and consultative support to a broad spectrum of internal customer areas and external ... reports and/or oral presentation of findings to internal and external audiences, customer managers
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Highmark Health
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Columbus, Ohio
...
insurance setting
5 years in professional billing, facility Patient Financial Services, HIM, Internal ... primarily out-of-the office selling products/services (sales employees)
Never
Physical work
...
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Highmark Health
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Columbus, Ohio
...
from site-to-site
Rarely
Works primarily out-of-the office selling products/services ... information, cardholder data, or other confidential customer information that must be protected at all times
...
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Highmark Health
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Columbus, Ohio
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solutions for our enterprise stakeholders. As a member of the AI Services and Platform team, you will ... out-of-the office selling products/services (sales employees)
Never
Physical work site
...
