... , groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ... Preferred None EXPERIENCE Required 6 months of Customer Service in ...

... and service availability Troubleshoot complex production issues, including outages, performance ... Preferred Cloud Architect Certification (GCP, AWS, Azure) GitLab Certified Git Associate ...

... Excellent customer service skills Uses critical thinking skills for assigned tasks Highly ... lieu of an Associate's Degree Preferred Bachelor’s degree in Computer Science ...

... vendor and infrastructure, engineering team for security and service availability Troubleshoot ... (GCP, AWS, Azure) GitLab Certified Git Associate GitLab Certified Project Management ...

... a regular basis. Mentor other associate and intermediate software engineers as needed ... ** Experience or knowledge in building applications that leverage LLMs as a service, like Vertex AI LLM APIs ...

... customer service skills Uses critical thinking skills for assigned tasks Highly effective written ... ** Associates Substitutions 2 years of relevant work experience in lieu of an Associate ...

... . Enhance department influence by providing responsive service and understanding customer needs ... customer's needs and proactively craft message to address. Consider alternate points of view on issues ...

... business alignment and analytic value of derived data is met. Provides guidance and education for Associate and Intermediate staff. Responsible for customer relationship management. **ESSENTIAL ...

... customer journeys and will work to resolve fragmented access points and applications. Will direct the ... solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement ...

... a regular basis. Mentor other associate and intermediate software engineers as needed ... information, cardholder data, or other confidential customer information that must be protected at all times ...

... ** None Preferred Associate degree in medical billing/coding, health insurance ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer ...

... solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers assist in providing less complex general support to maintain applications that meet the service levels ...

... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer ...

... , employees may have access to covered information, cardholder data, or other confidential customer ...

... resolution with all level of leadership including physicians, service line VP's, CAO's, CFO's etc ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer ...