With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Qualifications

Required

Relevant experience with technical support, technical consulting , or information technology OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND experience with technical support, technical consulting, or information technology

• Knowledge in Linux , OSS Administration

• Knowledge of container technology and fluency in Kubernetes Linux , OSS

• Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)

• Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)

• Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)

• Familiarity of Docker, Container, AKS

• Expertise in managing cluster environment (SUSE, RedHat, Veritas)

• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Experience in one or more of these areas desirable

Operating System, Virtualization

• Knowledge of LDAP, Security and OS Internals concepts

• Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)

• Preferred knowledge of Cloud Networking

• Understanding of the OSI model and related concepts

• Knowledge of networking concepts including VIPs, NAT, DNS

• Knowledge of container specific networking concepts such as CNI

• Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)

• Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

• Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred)

• Microsoft Azure architecture and its components (Fabric, Compute, Storage)

• Knowledge of Microsoft Azure Platform services

• Azure Platform development and deployment concepts

• Familiarity with development: tools, language, process, methods, troubleshooting

Language Qualification

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .