Description

Would you enjoy diving deep into, operating, and improving some of the largest software systems humanity has ever built? Do the challenges that come of driving technical, business, and cultural change to improve the reliability, performance, and efficiency excite you?

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.

The MO team is actively seeking experienced Support Engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services for AWS Utility Computing (UC) customers.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS.

A day in the life

Embark on a dynamic day as an experienced technical professional, leveraging your expertise to address and resolve intricate system issues within the sphere of your team's responsibilities. As a nimble problem-solver, you play a pivotal role in swiftly extending assistance, contributing to the professional development of junior engineers through active mentoring and knowledge-sharing.

Your impact goes beyond mere trouble-shooting; you meticulously refine documentation, processes, and tools, elevating operational efficiency and setting new benchmarks for excellence. This commitment to continuous improvement is emblematic of your dedication to fostering a culture of excellence within the technological landscape.

Moreover, your pursuit of mastery in diagnostic skills sets you apart as a formidable force, unraveling the complexities of system architecture and discerning the root causes of challenges. This professional journey is not just a role; it's a dynamic odyssey marked by strategic problem-solving, impactful leadership, and a relentless pursuit of technological prowess. Welcome to a day where each task contributes to a legacy of innovation and excellence in the realm of technology.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 4+ years of technical support, or 3+ years of software development experience

• 2+ years of technical support experience

• Knowledge of UNIX/Linux operating system

• 1+ years experience with a scripting language: Perl, Python, Ruby, PowerShell or similar languages

Preferred Qualifications

• Bachelor's Degree in Computer Information Systems, Computer Engineering or a related discipline

• 6+ years experience with cloud computing technologies

• 3+ years of networking experience

• 2+ years of experience with support procedures and methodologies for production computing environments.

• Development of systems automation in a scripting language: Perl, Python, Ruby or similar languages

• Experience with Agile engineering practices (Scrum, continuous delivery, etc)

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.