Description

The Amazon Web Services (AWS) Physical Security Operations Center (PSOC) is seeking a process-focused TPM to build upon and expand our existing systems that are fundamental to running a 24/7 support operation with best-in-class physical security response. The AWS PSOC conducts security system and device monitoring, access control, and IT security systems response and support. Security monitoring, response, adjudication, and triage operations are delivered in collaboration with partner security operations teams and stakeholders globally. As TPM for the AWS PSOC the candidate will interface with cross-functional engineering and operations stakeholders to build upon PSOC solutions and workflows for improved optimization.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, SOC data center security operations, physical security, customer service; and possess excellent verbal and written communication skills with the ability to multi-task. You should demonstrate good judgement and critical thinking while also being able to follow PSOC tasks and procedures utilizing discretion at all times. The AWS PSOC is a 24/7/365 operation and shift work may be required to include days, nights, weekends, and holidays.

Key job responsibilities

As an AWS PSOC TPM you will interface with cross-functional engineering and operations stakeholders to build or improve upon SOC solutions that will be used by the Physical Security Operations Center (PSOC) customers. You will have the ability to operate in the intersection of strategic and tactical initiatives, as needed by the leadership team. You will be able to operate with autonomy, using your experience and judgement as you guide your path through ambiguity. You will develop initiatives to help build and analyze our workflows for optimization.

In this role you will:

• Enable transparency and decision-making across AWS executive leadership by providing critical communication and clear status of the security initiatives you own.

• Create new support workflows and make suggestions to improve efficiency and effectiveness

• Identify and drive technical and business projects to improve upon Amazon Security Operations Technologies

• Drive project execution while making trade-off recommendations, understand the technical challenges, enable solutions, report on status, and resolve blocking issues.

• Document existing support processes to identify opportunities for improvement and automation/self-service.

• Collect and analyze the team's performance and delivery of data, taking action regarding responses, and reporting to the organization.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of technical product or program management experience

• 7+ years of working directly with engineering teams experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

• Professional Certification in Project Management and/or Security

• Experience working within a Security Operations Center and/or Incident Response organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.