Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to support our customers’ digital transformations. In the spirit of Amazon's building mentality, we're looking for individuals help drive customer innovation across a breadth of domains. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to Public Sector Partners.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of breadth of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Public Sector Partners customers. If you wish to be at the forefront of innovation, come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy

• Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices

• Use Bias For Action and Customer Obsession to proactively lead customers to longterm success

• Work with a range of customer stakeholders from developers through to C-suite executives

• Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes

• Demonstrate technical leadership at scale and avoid pitfalls of thinking small

• Collaborate with cross functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

About the team

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded contributor and enable them to take on more complex tasks in the future. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

• Bachelor’s degree in STEM with 5 years of work experience, or 5 years of related work experience

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

• 5+ years of customer-facing experience in technical engineering or systems architecture

• Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

• Ability to juggle tasks and projects in a fast-paced environment

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• 10+ of Experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

• Experience in Informational Technology operations

• Internal enterprise or external customer-facing experience as a technical lead

• Executive level technical consulting experience

• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP

• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.

• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.