Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a manager in this role, you will lead a team responsible for forecasting, planning, and optimizing data center capacity in the 0-2Y horizon to meet the needs of our rapidly expanding cloud services. The role requires a strategic thinker with strong analytical skills, excellent leadership capabilities, and deep understanding of data center infrastructure and operations.

Key job responsibilities

• Lead a team of cluster planners, providing guidance and mentorship to ensure team success.

• Develop and execute a comprehensive capacity planning strategy that aligns with the organization’s growth objectives and two-year horizon demand forecast.

• Collaborate with cross-functional teams, including engineering, operations, supply chain, services, and others, to gather requirements and ensure accurate planning and resource allocation.

• Utilize data analytics and forecasting models to predict future capacity needs based on current usage trends, business growth projections, and technological advancements.

• Identify projected capacity constraints and develop mitigation plans to ensure scalability of AWS infrastructure.

• Monitor and report on capacity utilization, efficiency metrics, and Key Performance Indicators (KPIs) to senior leadership teams.

• Continuously improve planning processes, tools, and methodologies to enhance accuracy and efficiency.

• Manage escalations related to capacity planning issues, working with relevant stakeholder to resolve problems and remove blockers.

A day in the life

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

• Bachelor's degree with experience in operations or program management

• Strong leadership skills; experience leading large programs/projects and owning critical business functions with weekly reporting to senior leadership

• Problem solving skills and the abilities to quantitatively analyze challenges, scope technical requirements, and effectively prioritize program deliverables

• Excellent written and verbal communication skills.

• Experience leading teams of 4+ Program Managers and Technical Infrastructure Program Managers

Preferred Qualifications

• MBA or Master’s degree in Engineering, Computer Science or operations related fields with minimum 5+ years of relevant experience

• Experience leading teams with 6+ employees.

• Experience in data center infrastructure and also in implementing Kaizen/ continuous improvement processes

• Experience with agile or similar program management methodologies;

• Proven track record in communicating with technical and non-technical stakeholders across multiple business units

• Strong data manipulation background and ability to work with numbers on a daily basis; Experience with analyzing big data sets

• Ability and interest to work in a fast-paced, ambiguous and rapidly-changing environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.