B2B Collections Specialist

Job Description

Overview: Reporting to the Order to Cash Manager, the Credit Controller will maintain the master data for a subset of our customer base, ensuring invoices are sent timely and accurately. The Credit Controller will focus on liaising with our clients to ensure they remit payment on all outstanding invoices promptly.

Essential Responsibilities:

• Debt collection, maintaining receivables at a minimum of 95% within 90 days or less

• Monitor application of daily, weekly, and monthly processes to ensure all Credit Controllers are performing best practices within the organization

• Assist with month-end reports/reconciliations of the entire portfolio, including bad debt provisions and process level write-ups

• Assist the Order to Cash Manager in hands-on training for the team to ensure consistent application of processes and procedures

• Maintain notes and procedures for SAP research

• Facilitate the payment of customer debt through positive customer service

• Support the finance team, assisting with any ad-hoc projects

• Ensure timeliness of tasks, reports, and projects

• Ensure accuracy of information and projects completed

• Persuasive and tactfully able to speak with clients regarding debt

• Ability to collect money (tenacious with good follow-through)

• Maintain an understanding of all ISO 9000 certifications according to regulatory affairs quality policy

Skills

• B2B Collections experience

• Experience working in a high-volume environment

• Large ERP experience (SAP is a plus)

• Fluency in English (fluency in Spanish a plus)

• Positive customer service

• Persuasive communication

• Tenacity

• Attention to detail

Work Site

This is a hybrid position requiring some days on-site in Herndon, Virginia and some days remote.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.