About The Role

Tech9 is seeking a Telephony Architect. In this role, you will design, implement, and maintain telecommunications systems. You'll collaborate with various teams to ensure smooth communication channels, enhance system performance, and resolve telephony issues promptly.

Your responsibilities will include architecting telecommunication software and flows to improve employee and customer experiences. Staying informed about new telephony technologies is crucial for suggesting infrastructure improvements. Strong problem-solving, technical skills, and effective communication are key for success in this role.

Key Responsibilities

• Architect IVR call flow and menu structure for efficiency

• Work with and assist data teams with integrations

• Outbound call campaign management

• Conduct thorough testing and maintain IVR systems.

• Responds to requests received through ServiceNow and Jira sprints.

• Implement security measures for phone systems

• Work effectively with team members to achieve common goals and objectives

• Maintain open and clear communication channels within the team, sharing ideas, feedback, and updates regularly

• Offer assistance and support to team members when needed, contributing to a positive and cohesive work environment

• Contribute to problem-solving efforts within the team, offering creative solutions and helping to overcome obstacles

Minimum Requirements:

• 2-3 years of experience with telephony software. Genesys Cloud is a preferred but not a requirement

• Database integration knowledge. SnowFlake is a plus

• Ability to balance independent work with team collaboration to drive projects forward.

• Strong documentation skills.

• Customer service awareness.

• Commitment to continual personal and professional growth.

• Collaborative mindset.

  #LATAM2

   #LI-Remote

To ensure you've received our notifications, please whitelist the domains jazz.co, jazz.com, and applytojob.com

Powered by JazzHR