Job Description:

HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others Use of multiple channels such as phone, Service Now cases and chat to interact with employees, former employees and third parties to solve the most common inquiries or to move the requests to the appropriate groups within the HR Delivery organization.

Job Responsibilities:

Provide customer solutions with seamless delivery of service and solve employee’s inquiries by answering calls, cases, and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations, and working with the specialists when needed to fulfill the requests.

Requirements:

• English level: Intermediate

• High school diploma required

• MS Office (Excel, Power Point, Word, Outlook)

• Analytical and problem-solving skills.

• Consistently demonstrates clear written and verbal communication skills

• Adaptable to change

• Managing Diversity & Cross-Cultural Understanding

• Teamwork

Desirable:

• Portuguese

• Customer service previous experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Human Resources

Job Family:

HR Advisors & Generalist

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.