Ford Pro delivers purpose-built commercial vehicles, products, and services for virtually every vocation, engineered for uptime, and backed by a suite of technology. A true one-stop shop, helping businesses thrive today and transition to a more sustainable fleet with more fuel-efficient ICE products, HEVs, PHEVs & BEVs.

This role manages various region-wide projects and initiatives while collaborating with leadership, Marketing, Sales & Service skill teams and the Go-to-Market business units. The role has expertise in leading teams for the improvement of processes and programs, analyzing the long-term impact of new and anticipated strategies, and contributing to a multi-billion-dollar revenue stream.

Strategy and Implementation

• Focus on the upcoming strategies and execution of implementation and advancement of Pro Elite facilities

• Build strong relationships with Field Operations, Ford Pro, Ford Customer Service Division and Dealers to be able to work together and effectively implement Ford Pro Elite objectives

• Strategically develop Go-To-Market plan to target Dealerships with a minimum threshold of commercial Units in Operation (UIO) in each Region

• Lead the Ford Pro Elite Solutions Team and Agency launch team

• Collaborates with business leaders and senior management to influence, develop, and execute Ford Pro Elite plans to support the regional business strategy

• Strategically develop effective plan to cover unserved commercial UIO

• Deliver a Ford Pro Service Elite facility vision in compliance with Retail Network standards

• Utilization of data to lead strategic decisions and implement throughout different Regions and Market Areas

Market Representation / Distribution and Deliverables

• Deliver 120 Ford Pro Service Elite Centers by the end of 2026

• Deliver a Ford Pro Service Elite marketing plan nationally and for individual dealerships

• Focus on implementing a Ford Pro Service Elite Technician Recruiting plan

• Alleviate roadblocks, bottlenecks and bureaucracy that delay facility and bay openings

• Establish Ford Pro Service Elite brand differentiators to drive appropriate Dealer adoption

• Champion the delivery of a Ford Pro training ecosystem to deliver compliant/timely facilities (General Office, Regional Manager, Market Representation, Commercial Business Managers, National Account Managers, Business Development Specialist, Dealers/ Retailer Education & Training, Agency, etc.)

_Collaborating and building relationships with key stakeholders to capitalize: _

• Grow and manage the Ford Pro Service Elite and Market Rep General Office and Field Team

• Negotiate with dealers, franchise owners and commercial businesses on Ford Pro related targets

• Strategically communicate Ford Pro Service Elite benefits and standards

• Collaborate with Mobile Service Team to deliver vehicles, ROs, experiences, and parts revenue

• Collaborate with Ford Customer Service Division departments to deliver facility/bay objectives

• Collaborate with the Retail Network Team to ensure right dealer, right location, with the right commercial UIO

• Support the Ford Pro Service Elite Network Marketing, PR brand messaging (capacity, stalls, geography, uptime CX etc.)

• Work with the Regional Retail Network teams to maintain Ford Pro Service Elite Network standards

• Drive Dealer Council Sub Committee and CAB Ford Pro Service Elite education and adoption

• Support & drive uptime Network leadership

Employee Development and Market Area/Regional Strategy Development

• Lead the Ford Pro Service Elite team towards a culture of excellence in which employees feel engaged and inspired to deliver business results.

• Develop and implement long-term people and culture plans, strategies, and initiatives to support the delivery of business transformation

• Conduct Individual Development Plan meeting with direct reports and ensure implementation 

• Play key role in task teams for special projects regarding business growth, etc.

The Minimum Requirements We Seek

• Bachelor’s degree in business or business-related Degrees (Marketing, Management, Economics, Finance, Communications, Hospitality Business)

• 8+ years of automotive service experience and dealership, commercial customer experience

• Franchise and commercial business experience

• Enhanced experience and knowledge in data analytics

• Ability to lead a team and collaborate cross-skill teams, across all market areas and regions, and with commercial customers

• Experience creating, developing & instituting benefits and standards

• Proficiency in parts and service revenue growth and market rep acumen

• Ability to deliver timely & consistent results

• Comfortable working in white space (adaptable & flexible) to drive results

• Ability to use real time project experience to inform your approach

• Extremely strong communication and organizational skills

• Eager to enjoy a dynamic journey

• Ability to travel in market that may require overnight travel (i.e., Hotel stays Tuesdays to Fridays)

• Minimum Travel Required: 50% travel

• Travel may be 100+ miles and fly zones may be applicable

Our Preferred Requirements

• Retail Marketing, Market Rep, Marketing, Parts and Service, and Strategy experience preferred

• Logistics planning and supply chain experience

• Years of experience in marketing, sales, service and customer experience

• Extensive Dealer contact and operations experience

• Multiple years of knowledge and understanding of dealership operations, market representation

• Excellent Dealer relations, commercial experience and communication skills

What you'll receive in return

As part of the Ford family, you’ll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You will experience a “Work from Anywhere” structure and the support needed to be successful in a remote environment. You’ll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Requisition ID : 35161