The Montana Department of Public Health and Human Services (DPHHS) has a supervisory career opportunity within the Human & Community Services Division. Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are just joining the workforce or have several years of experience, DPHHS has the opportunity for you! The Client Service Supervisor position supervises and trains employees who make eligibility determinations for applicants seeking services. The Office of Public Assistance (OPA) supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps), disabled individuals and a variety of health coverage programs. This position ensures eligibility programs are determined and administered in an accurate and timely manner. This position directly supervises at least two employees and may supervise up to ten staff. Why Join DPHHS In addition to performing meaningful work as an employee, the State of Montana offers a comprehensive benefits package, which includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Additionally, DPHHS is the largest state agency with a wide range of advancement opportunities, whether you are joining the workforce for the first time or have several years of experience. What You Can Offer Us • Knowledge of customer service principles, practices, and positive public relations. • Knowledge of personnel management and supervision. • Skill in working with individuals from a variety of backgrounds and cultures. • Knowledge of social problems, cultural and human behavior; community based and/or statewide assistance programs and eligibility requirements. • Meet minimum qualifications: • Bachelor’s degree in business, human services with a concentration that is directly related to public assistance, or a closely related field of study. • Three years of Client Service Coordinator work experience or other job-related work experience with duties that include complex analysis and decision making and/or solving complex client service problems. • One year of supervisory experience. • Other combinations of related education and experience maybe considered on a case-by-case basis. • Preferred experience working with tribal government entities and/or other organizations of native peoples highly preferred. How to Apply Submit your application on the State of Montana Careers website. Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by this position's supervisor and must adhere to state policy. This position may be eligible for a statutory $1.50 an hour base pay increase effective July 1, 2024. This position is open until filled, with frequent screening of applications. Title: Client Service Supervisor Location: Helena Requisition ID: 24141273 Other Locations: Kalispell, Bozeman, Missoula, Great Falls