JOB SUMMARY (overview of job): This position provides indirect care in the department setting under the direction of the Director.

Duties include but are not limited to:

• Answering the phone,

• Documenting appropriate correspondence in patient’s EMR,

• Compiling information to ensure accurate records,

• Conveying clinical information on behalf of the provider only when directed to do so by provider,

• Forwarding prescription orders or refills to the staff, as ordered and approved by the provider,

• Managing clinic phone calls and prioritization of patient messaging through In Basket Messaging,

• Processing incoming referrals of patients to the appropriate specialist for diagnosis or treatment

• Monitoring incoming faxes and route to the appropriate staff for completion,

• Assisting with completion of patient requested paperwork (i.e. FMLA, work release letters),

• Serving as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction and outcomes,

• Monitoring environment for compliance with continual accreditation readiness.

EDUCATION: High school graduate, HiSET or GED equivalent preferred.

LICENSE/CERTIFICATION/REGISTRY: Current American Heart Association BLS certification required.

KNOWLEDGE/EXPERIENCE: 1-2 years of Hospital Admissions or physician’s office experience preferred or at minimum 1 year professional work experience required. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Knowledge of Medical terminology preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner. Impeccable personal honesty, integrity and confidentiality are essential.

Aptitudes: Demonstrated ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers. Demonstrated ability of interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations. Demonstrated ability to receive feedback and ability to adapt to a changing environment, which requires flexibility in scheduling and department assignments.

7904.1001