Job Number 24054552

Job Category Rooms & Guest Services Operations

Location Heidelberg Marriott Hotel, Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

GUEST ARRIVAL EXPERT / LOBBY ANGEL (m/f/d)

Heidelberg Marriott Hotel

Begin. Belong. Become.

Be empowered.

• Begin: targeted onboarding program & "Be our Guest" program

• Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback

• Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels

• Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation

• Be connected: Numerous employee events & team building events for the “we-feeling”

• Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide

• Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment

Be you.

First impressions count and the first impression is you! As a Guest Arrival Expert (m/f/d) you are part of an unforgettable guest experience. You are the first and last point of contact for our international guests and thus create impressions & moments that will be remembered. In cooperation with our Guest Relations team, you create WOW moments every day.

Your most important tasks include

• Ensuring a smooth arrival, as well as departure of our guests including luggage service.

• Working closely with our front office team to ensure that everything runs smoothly on arrival, departure and during our guests' stay.

• Complaint management in cooperation with the management team and development of solutions to problems.

• Maintaining & building a positive guest relationship.

• Providing information about the hotel, the city, sights & excursion destinations.

• Ensuring order and cleanliness in the entrance area.

• Close cooperation with all departments of the hotel.

Be able.

• Professional experience in a guest-oriented position.

• Professional experience in the hotel industry is a plus.

• Host mentality with friendly and competent demeanor.

• Good knowledge of German and English.

• Flexibility and enthusiasm.

• Excellent manners and a well-groomed appearance.

Be connected.

Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail: sonia.oliveira@marriotthotels.com

Be inspired.

Our hotel on Instagram: @heidelbergmarriott

Marriott career on Instagram: @marriottcareer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.