Careers that Change Lives

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.

The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the Cardiac Ablation Solutions Operating Unit. This includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed.

We invite both experienced professionals and recent graduates to apply for this position.

A Day in the Life

For this position, we expect you to be a medical technical professional with a passion for helping our Cardiac Ablation Solutions customers who use our cardiac ablation products. Our team supports internal customers (sales representatives, field service engineers) and external customers (physicians, nurses, biomedical engineers/technicians) with troubleshooting and technical questions on device functionality. In this position you will be trained to have an in depth understanding of product features, alerts, clinical diagnostics, serviceability and much more.

You should be customer focused and have excellent communication skills to explain complicated technical issues to health care professionals. Furthermore, you should use your communication skills to collaborate effectively with various teams to improve our products and processes.

Your main tasks and responsibilities include:

• Provide world class technical support to our customers.

• Serve as a technical liaison between our stakeholders and the strategic business unit in the USA.

• Has in-depth knowledge of all relevant products.

• On-call availability between 7AM-7PM (availability rotates between colleagues)

• Performs technical activities requiring considerable judgement and may have ownership of projects.

• Responsible to ensure all documentation/system entries are fully complete.

• Provide training to internal and external customers.

• Connects easily with the stakeholders and is customer focused.

Must Haves

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills;

• Experience with working in a medical technical environment is desirable.

• Fluency in English and Spanish is a must. Fluency in another European language is a distinct advantage.

• 2 years of relevant experience, or advanced degree with a 1 year relevant experience

• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

• Effective verbal and written English communication skills

• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

• Strong attention to detail and accuracy.

• Team player with strong interpersonal skills, who’s able to establish relationships with colleagues in other countries and departments.

Nice to Haves

• In-depth experience with medical devices

• Experience with cardiac ablation equipment

• Understanding of OR environment and workflows

• Experience with analyzing technical issues and processes for continuous improvement.

• Effective presentation and negotiation skills

• Proficiency in Microsoft Office

• Experience with ServiceMax / Service Now

We Offer

We offer a competitive salary and benefits package to all our employees:

· Flexible working environment

· Annual Incentive Plan % depending on company results

· Pension scheme and group discount on healthcare insurance

· Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

· Employee Assistance Program and Recognize! (Our global recognition program)

Our commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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#LI-Hybrid

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.