The Senior Software Support Engineer will support and develop software for internal R&D departments that are responsible for creating innovative IVD solutions.

• Collaborate with leads from other disciplines (embedded software, microbiology, biomathematics, etc.) to provide outstanding application support (Troubleshooting, Issue Resolution, Account Management).

• Develop novel systems for medical device data analysis, including break/fix, change requests, etc.

• Install and configure legacy and pre-release instruments in R&D laboratories for data collection and analysis.

• Monitor/Report issues via ITIL/ITSM.

  Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Biology, Microbiology, Biomedical Engineer, Bioinformatics, Clinical Laboratory Science, or equivalent practical experience

• 6+ years of experience in either Software Development, IT Support/Networking, or Clinical Laboratory experience

• Experience working through various phases of software development lifecycle, including some or all of the following: feasibility, development, software verification, systems verification, and/or software validation.

• Basic competency/knowledge of lab system communication and networking connectivity

• Working proficiency and communication skills in verbal and written English.

  Preferred Qualifications:

• 2 or more years of experience with Full Stack Java development, including HTML 5, CSS, Bootstrap, JavaScript, Angular, and Java J2EE.

• Spring, JPA/Hibernate, SOA, REST services using Spring Boot and Swagger

• A+/Network+ Certifications or similar experience

• Linux command line usage experience

• Scripting language (Python, Groovy, Bash, etc. )

• Version control system ( Subversion, Git )

• Build technologies like Gradle, Maven, Jenkins

• AWS (EC2, S3, Lambda Functions, ECS, EKS, Docker, RDS)

• Automated unit and integration testing

• Iterative software development methodologies and/or Agile

• Ability to develop and document deliverables compliant with established company design control and regulatory statutes

• Microbiologist with clinical, research, or other microbiology lab experience.

• Experience in an ISO/FDA-regulated environment as a member of a product development organization (medical device or biotech industry).

• Experience working in a clinical or industry (food, veterinary, pharma, cosmetics) laboratory, especially with bioMerieux products such as VITEK, VIRTUO, etc.

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