About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

Whats the job?

Under the general direction of the Guest Logistics Manager, you will be required to assist with the smooth running of daily Arrivals and Departures schedule to ensure a seamless experience for each and every guest while adhering to the four pillars of True Hospitality. We seek a candidate to provide leadership for the other Porters to ensure all colleagues receive the relevant onboarding, training, guidance, and support.

A little taste of your day-to-day

We are seeking a dedicated professional to join our team. The ideal candidate will liaise with the Transport Supervisor and Coordinator to manage daily operations, oversee luggage collection and delivery, troubleshoot issues, and ensure accurate communication of room moves and VIP statuses. Responsibilities include maintaining logs for equipment repairs, ensuring weekly mechanic checks, and completing onboarding processes. Additionally, the role involves providing training for porters, enforcing front office procedures, ensuring team safety and efficiency, and performing porter duties.

The candidate will maintain high standards of behavior and appearance, ensuring all equipment is in good order and reporting any faults promptly. They will deliver courteous and efficient service, greet guests warmly, handle guest requests accurately, and maintain the integrity of service and ambiance. A deep understanding of hotel services and facilities is essential, as well as the ability to manage service flow during peak times to ensure a seamless guest experience.

What we need from you

• Minimum of 1-2 years experience as a Bell Attendant / Porter in a fast paced environment

• Valid Full Driver License

• RSA certificate for Queensland

• Secondary Education or equivalent.

What we offer

• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields

• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.

• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.