Description

About Ring

From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

About the Role

The Sr. Product Designer, Packaging (SPDP) is responsible for the user experience and design of Ring’s out-of-box-experience (OOBE); guiding global packaging design strategy to meet customer needs throughout their shopping journey. The SPDP leverages their expertise in design solution and materials technology to push creative boundaries and define design standards in a rapidly evolving, scale-up environment. Collaborating closely with cross-functional teams, they utilize user research and data to enhance customer experience and drive improvements for usability, accessibility, and sustainability; delivering best in class physical unboxing experiences.

About You

You are a highly organized self-starter with extensive experience in developing and refining global design systems for established brands. Your approach to design is systematic and human-centered—considering the diverse needs of customers. You bring an expertise of layout, typography, and unboxing behavior to support seamless OOBE and visual design systems. You prioritize collaboration—adept at driving alignment and resolving blockers as required— to ship products on-time and on-brief. Above all, your design thinking is driven by a commitment to solving real-world problems through rigorous research, intuitive design, and continuous iteration, always with the end-user in mind.

Key job responsibilities

• Scope and drive the creative development and execution for global packaging and unboxing experience.

• Incorporate post-launch OOBE audits and feedback loops (user testing, customer feedback) for analysis-based optimization.

• Lead continuous improvement to packaging design standards and processes.

• Drive the architecture of short and long-term user experience touch-points across devices and locales utilizing user design principles.

• Foster shared understanding of customer needs in addition to how design, technology, and business intersect to meet those needs.

• Use business requirements and user research to assist in developing design systems, prototypes, high-fidelity mockups, and interaction specifications.

• Drive UX solutions that endlessly advocate for the customer and ensure their voices are heard.

• Define patterns to manage and prioritize ideation. Develop and maintain guidelines teammates can apply to scale globally.

• Present to business, design, and leadership with design rationale using metrics, behavioral data, quantitative research, customer feedback, and usability findings to support your work and substantiate.

• Identify blockers, develop clear mitigation plans, and communicate effectively with stakeholders.

• Maintain design guidelines for international regions to streamline and standardize product packaging.

• Meet all team deadlines and responsibilities by listening to others and valuing opinions.

A day in the life

You’ll partner with our team of designers, program managers, engineers, and content strategists to help inform, improve, and guide development of Ring’s packaging design systems. Working closely with interdependent cross-functional teams (User Research, Product Marketing, Image Production, Compliance, Legal), you’ll use design thinking and data to contribute user-centric ideas across packaging to reinforce consistency and cohesion for an optimal unboxing journey.

About the team

PX is a collaborative, multi-disciplinary team of designers, engineers, producers, writers, product managers, and program managers working together to bring the Ring product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers, Neighbors. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.

Basic Qualifications

• 6+ years of design experience

• Have an available online portfolio

• 6+ years of experience building out templated design systems, mockups, and prototyping in 2D/3D.

Preferred Qualifications

• Experience defining and maintaining design patterns and UX standards

• Experience with UX design of complex workflows

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

• Experience with hands-on visual design

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.