Job Title: Operations Support Administrator Job Type: Full Type, Non-Exempt Department: Operations Direct Report: Assistant Operations Manager

Job Summary: BOSS Facility Services is searching for an enthusiastic and purpose-driven individual for the Operations Support Administrator position in our operations department. This position is full-time and requires you to be on site during the day shift, Monday through Friday. Some overtime, including weekends, may be required. This position warrants a friendly, positive, and professional manner with superb communication (written, verbal and listening) skills. A high level of organizational skills and a customer service mindset is strongly desired for this role. Must have Office 365 experience. Job Responsibilities will include but are not limited to: Receive and fulfill goals and targets set by the Operation Manager or Assistant Manage Monitor and address incoming customer requests, ensuring resolution. Resolve customer issues, escalating when needed, and report outcomes to senior management. Maintain and update client QBR calendar and necessary reports. Support Operations Managers in employee evaluations. Maintain / update operations calendar. Update on-call rotation shifts in Microsoft Shifts. Update Pager Duty contact information weekly. Anticipating needs: Think critically and creatively to anticipate the needs of those being supported. Organize and prepare for meetings, including gathering documents. Demonstrate self-motivation, accountability, and readiness to work beyond regular hours for superior customer service delivery. Expectations: Associates degree in a related field or equivalent experience. Career mindset Excellent verbal and written communication skills (writing. speaking and listening) Ability to convey information effectively. Ability to work independently as well as with a team. Ability to prioritize tasks effectively. Strong organizational skills and attention to detail. Proficient in Microsoft 365. Ability to multitask. Performing other related duties as assigned.

Benefits: Competitive salary Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO, and benefits package. Generous PTO and Paid Holidays. Medical Insurance at 60% employer/40% employee share. Family/dependent medical insurance is available. 5 optional voluntary life benefits, as well as an FSA. Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Salary ranges from $22.25-24.00 per hour, depending on experience. Company Overview: BOSS Facility Services is a national maintenance organization that is truly Built on Superior Service. BOSS commitment to delivering both industry leading services at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base. Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time. BOSS Facility Services is dedicated to providing our customers with a superior level of service. BOSS Facility Services, Inc., is an equal opportunity employer.