customer service representative.

• hauppauge , new york

• posted july 9, 2024

job details

summary

• $19 - $20 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4567448

job details

A service company in Hauppauge, NY is hiring a Customer Service Representative to join their growing team! We are seeking an upbeat and personable candidate with excellent customer service skills and the ability to work on a small team. You will be required to wear many hats in this role, so we are seeking someone detail oriented with the ability to multi-task. Prior experience in a Customer Service or Office Role is preferred. If interested, please to this posting today or send your resume to jenn.eng@randstadusa.com for immediate consideration!

salary: $19 - $20 per hour

shift: First

work hours: 8 AM - 4:30 PM

education: High School

Responsibilities

• Customer Interaction: Handle customer inquiries and requests via phone, email, or other communication channels. Provide excellent customer service by addressing their needs promptly and professionally.

• Order Processing: Enter customer orders into the computer system accurately and efficiently. Ensure all order details are correct and up-to-date.

• Order Revisions: Make changes or revisions to orders as requested by customers, inside sales, or the CSR department. Maintain clear and consistent communication to ensure all parties are informed of any changes.

• Collaboration: Work closely with the inside sales team to initiate and manage orders. Coordinate with the stock and inventory department to ensure product availability and timely order fulfillment.

• Call Management: Handle a high volume of inbound and outbound calls, ranging from 50 to 100 calls daily. Manage calls effectively to provide quick and accurate responses to customer inquiries and issues.

• Product Knowledge: Understand the specifics of small parts, miscellaneous items, and work order items such as spare parts, switches, and buttons. Provide detailed information to customers as needed.

Skills

• Follow-up

• Active Listening

• Telephone Etiquette

• Empathy

• Interpersonal Sensitivity

• Adapting to Change

• Basic Software Skills

• Basic Computer Skills

• Customer Service

• Call Center Support

• Customer support

• Typing Skills

• Phones

• Emails

• Verbal Communication

• Written Communication

Qualifications

• Years of experience: 1 year

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +1 631 427 1096 (tel:+1 631 427 1096)

• jenn.eng@randstadusa.com