Client Success Manager

Location Hauppauge, NY

Company Order Number 2778

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2778)

CCS is one of the largest Technology Consultants on Long Island, celebrating over 45 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...make technology easy and help our clients use it as effectively as possible.

Position Title: Client Success Manager

Division: K-12 Software Solutions

Reports to: Client Executive Manager

OVERVIEW

The Client Success Manager (CSM) works with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams.

RESPONSIBILITIES

• Advocate for the company.

• Be the voice of the customer.

• Oversee annual renewals.

• Identify areas of upsell/cross-sell based on a deep understanding of the client’s goals.

• Establish yourself as a trusted advisor within assigned clients.

• Conduct user group meetings and attend conferences.

• Be an escalation point for client issues beyond basic support.

  What will they own? – Client renewal of Infinite Campus.

  What will they improve? – The client experience, the interactions among our different teams, and the expansion in using Infinite Campus.

  What will they learn? – Infinite Campus application.

  Who will they work with? – The entire Infinite Campus team at Custom as well as the entire client base as needed.

  QUALIFICATIONS

• Know all aspects of the Infinite Campus software and stay abreast of all new enhancements.

• Develop a knowledge of the Infinite Campus competitive landscape including third party systems they may be currently using

• Education requirements- Bachelor's degree or equivalent work experience required

• 3+ Years of experience- K-12 Account management experience a plus, previous experience of working with schools in an administrative, teaching, support, or technology capacity a plus.

  Custom Computer Specialists Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

  Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

  EEO Statement:

  Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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