Assistant Athletic Director for Ticket Operations & Sales

The University of Southern Mississippi is currently accepting applications for the position of Assistant Athletic Director for Ticket Operations & Sales.

Position Details

Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States

Division Central Ticket Office

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade

E11

Posting Close Date Open Until Filled

Job Summary

Plans and manages all aspects of ticket operations which includes coordinating the purchase, sale, and distribution of tickets to the university campus and general public for the Athletic Department and the university. Involved with developing price points and sales strategies for all ticketed athletic events and other revenue-generating opportunities. Assists in the management and direction of the ticket sales team to increase ticket revenue across all ticketed sports. Oversees ticket-related game-day operations for home contests, including complete set up, and breakdown of hardware and software. This position is fan-facing and is charged with creating and executing a seamless experience for customers.

Primary Duties and Responsibilities

• Lead the Southern Miss Ticket Office for daily and event operations

• Manage all aspects of Paciolan and Access Management which includes the generating of attendance reports for audit proposes, setup of events in Access Management and Paciolan, setup and programming of ticket scanners, and ensuring all points in between are functional on game days for all ticketed athletic events.

• Lead email campaigns utilizing Paciolan/Eloqua to inform, generate leads, and transact sales.

• Develop and manage ticket office policies, procedures and forms in compliance with NCAA, Conference, and University of Southern Mississippi standards. Trains and supervises all ticket operations staff concerning use of ticketing system, policies and procedures, as well as customer service techniques to assure the ticket office staff acts with courtesy and decorum in contacts with the public.

• Supervises and assists with, as needed, the completion of all reports by the Director of Ticketing Operations, including but not limited to: deposits, reconciliation of budget reports, monthly sales tax, inventory of ticket stock, customer demographics, overall athletic ticket sales reports, lead lists for ticket sales staff, season ticket sales reports, and any other related reports as requested.

• Manages the Paciolan ticketing system to ensure that all seating and parking locations have been properly assigned to all patrons including season ticket holders, donors, and the general public. Creates, manages and edits the Athletic Ticket Office website as well as all ticket sales and renewal forms.

• Work in collaboration with the Athletic Development office to ensure all donation requirements have been met in relation to the purchase of season tickets.

• Serves as primary event ticket manager for football and baseball. Duties include supervision of ticket selling, administration of tickets and will call, handling any customer services issues that may arise, and determination of event attendance.

• Assists the Associate Athletic Director of Revenue Generation in managing, guiding, and directing the ticket sales team to meet desired revenue and ticket goals and increase revenue and tickets sold across all ticketed sports.

• Collaborates with revenue generation team to develop new ideas to help generate new revenue for Southern Miss Athletics.

• Performs other duties as assigned.

Minimum Qualifications

Bachelor’s degree from an accredited college or university in business, marketing, sport management, finance, accounting, or other related field. Two to four years of ticket operations or similar experience at a university or other comparable organization.

Knowledge, Skills & Abilities

• Ability to communicate and interact effectively with community, campus partners, and athletic administration;

• Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public;

• Ability to exercise sound judgment in making critical decisions;

• Ability to develop objectives, evaluate effectiveness, and assess needs; Ability to process information logically;

• Skill in managing one’s own time and the time of others;

• Skill in completing assignments accurately and with attention to detail;

• Ability to establish goals and objectives;

• Skill in service orientation by actively looking for ways to help people.

Preferred Qualifications

Experience in Paciolan or other ticketing software, experience leading a team

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.