Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The Senior Manager – Digital Product Management will execute critical initiatives across the Digital Data ecosystem. Specifically, this role will focus on the efficient delivery of key regulatory and growth-related initiatives across the Digital Data platform, including partnering with lines of business, product teams, and second line partners. Through the coordinated delivery of end-to-end solutions and process enhancements, this role will execute critical near-term goals, while designing a new way of working with the modern Digital Tracking Platform for internal and external partners alike.

Roles & Responsibilities:

• Lead the development of data and analytics products from concept to launch, ensuring alignment with Enterprise goals and industry trends.

• Develop and execute product plans and strategies to improve Enterprise data needs and optimize product performance.

• Analyze user trends, customer feedback, and market data to inform product decisions.

• Partner with the data scientist, marketing, and business team to define the KPIs, deliver the robust tagging solution using Adobe and data layers, and test and validate the end-to-end implementation.

• Collaborates with legal and privacy teams to remain up to date on international privacy regulations and laws and apply them to the roadmap to adherence to the legal requirements.

• Must be hands-on and work as part of technical analytics team for data framework implementations using Adobe Analytics, Adobe Launch, Mobile SDKs, Adobe Experience Platform, Adobe APIs, Clickstream, and corresponding features.

• Develop and communicate a product roadmap to leadership and stakeholder’s teams.

• Define clear and actionable problem statements to help teams deliver results, capable of thin-slice MVP grooming, story writing with clear acceptance criteria.

• Responsible for the product lifecycle, overseeing the design and build, proposing enhancements and changes, monitoring the product for anomalies, and retiring the product when the time is right.

Qualification & Experience:

• We are looking for a creative problem solver with exceptional analytical and organizational skills and a proven track record of driving strategies to improve user engagement and product performance. To be successful in this role, you will need a strong background in product management, data and analytics, and a passion for data-driven decision making.

• You should be able to work in a fast-paced environment, think critically about complex problems, and be comfortable working across teams.

• Your ability to develop relationships and communicate effectively will be essential as you collaborate with stakeholders across the organization, from product to engineering to marketing. If you possess these qualifications and are eager for an exciting opportunity to join a dynamic and innovative team, we want to hear from you!

• Bachelor’s degree in computer science, statistics, mathematics, or a related filed.

• At least 8-10 years of relevant experience in a product management, product development, data product, analytics including consumer data, digital data, marketing technology, or ad tech.

• Tag Management System, Adobe Analytics, Adobe Launch, Adobe Experience Platform, ContentSquare, Clickstream, AB Testing experience preferred.

• Knowledge of modeling database schemas for large datasets and metadata-driven enterprise reporting platforms is preferred.

• Familiarity with data tagging, collection, processing, publishing, storage, and the lifecycle management.

• Familiarity with GDPR, California Act, and international privacy laws.

• Understanding of web technologies (cookies, local storage, iFrames, browser security features) and the nuances of privacy implementation across browsers and mobile applications.

• Experience with agile product development methodologies and tools (JIRA, Rally, Mural, etc.)

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: India-Haryana-Gurgaon

Other Locations: India

Schedule Full-time

Req ID: 24011452