Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Analyst- SBS Card Cross-Sell & Engagement Analytics

Description

The ‘SBS Card Cross-Sell & Engagement Analytics’ team is part of the Analytics, Investment and Marketing enablement (AIM) group within GCS (Global Commercial Services) Marketing at American Express. This team is responsible for leading innovative analytics across Marketing channels for the US SME segment to drive internal acquisitions with increased and sustainable engagement levels.

The analyst will be responsible for performing strategic analyses, build frameworks, synthesizing conclusions, and communicating recommendations to partners. They will be responsible for building key decision frameworks aimed at driving strong targeting and investment optimization. The ideal candidate is able to drive strategic decision making and complete new strategies via advanced analytics, disciplined test & learn, effective story-telling and partnerships. The position is part of a highly collaborative environment and the Analyst will partner closely with functional (channel specific) analytics and Finance teams based out of NY.

Responsibilities

• Partner closely with Finance and US Consumer to align on the Cardmember value (CMV) framework to ensure consistency across BU (US Consumer Services)

• Collaborate with finance to build strong behavioral inputs for investment optimization

• Understand the cardmember value framework for internal acquisitions and independently drive improvements and optimizations on the same

• Partner with channel owners in the NY team to drive improvements via levers such as Orchestra and establishing paths to primacy through test and learn to optimize channel ROI

• Outstanding execution skills – be able to resolve issues, find opportunities, and define success metrics and make things happen.

• Excellent communication skills with the ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.

Qualifications

Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/partners in a succinct and concise manner

• Ability to project-manage effectively and manage several concurrent projects through collaboration across teams.

• Expertise in Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques and Microsoft Excel & Power point.

• Excellent communication and interpersonal skills, and ability to build and retain strong working relationships

• Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed

• Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Data Mgmt and Analytics

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24010631