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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The HCB IT Delivery organization, within CVSH’s DDAT organization, is seeking a Technical Business Analyst to help realize the product features for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for helping to align features and user stories to the solution design. In this role you will have a holistic understanding of the application and serve as an expert on the end-to-end implementation of the application.

You will make an impact by:

• Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.

• Recommending technical solutions based on business requirements and prioritization.

• Creating/proposing solutions for new features with considerations around scale and costs

• Identifying data needs for use cases, partnering with Integration architects to map enterprise services to the user interface.

• Designing logical navigation flows within the chat bot.

• Creating/updating design documentation in Lucid.

• Addressing issues/risks/dependencies in solution recommendations.

• Supporting user onboarding, training, and adoption activities.

Required Qualifications

• 7+ years in a Business Analysts or Architect (preferably Business Architect) role

• Ability to work Hybrid Model (in office Tuesday / Wednesday / Thursday)

• Understanding of architecture patterns to enable scalable solutions for data management, BI, and analytics.

• Deep understanding of data lifecycle management (operational databases, warehouses, integration and governance, pipelining, analytics enablement, and reporting)

• Critical thinker, with the ability to make decisions on technology aligned to business needs for analytics and data engineering functions.

• Highly motivated, independent worker with a pulse on industry trends and best practices.

• Excellent written and verbal communication skills

• Ability to work collaboratively in a highly matrixed environment.

Preferred Qualifications

• Experience as a Business or Information Architect.

• Understanding of data and analytics tools including Tableau, Alation, DataRobot, Trifacta.

Education

• Bachelor’s degree in computer science and engineering or equivalent ( high school + 4 years relevant work experience.)

Pay Range

The typical pay range for this role is:

$124,372.50 - $247,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/09/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.