Do you enjoy influencing a meaningful long-term relationship with top-tier clients? Does working strategically to collaborate with business partners across geographies, and business units to manage

client operations excite you?

Your role...

ReSource Pro, a leading provider of business solutions to the insurance industry, is looking for a dynamic Partnership Executive to manage the overall client experience for large scale, top tier clients. From leading large, complex client engagements, serving as the main point of contact for client operations management, coaching our global service delivery teams on client interactions, to working with sales to identify areas to strategically grow accounts, this is high profile, customer-facing role that creates a trusted partner relationship with our clients and helps them move their business forward.

This is a remote position that can work from anywhere in the United States. Because this role liaises with global teams, regular evening meetings are required.

In this role you will: 

• Effectively utilize Project Management skills to manage concurrent efforts in service delivery – ensuring targets for timeline, quality and turn around are met.

• Provides credible process design consulting and procedure documentation across all types of Property Casualty and Employee Benefit Operations.

• Act as the primary point of contact in coordinating client communication, and support Business Development and/or Service Delivery in relevant client meetings and communications. 

• Identify trends in service delivery to be proactive in client service delivery management.

• Develop and deliver both internal and external client Executive Level presentations as needed regarding ReSource Pro’s engagement and services.

• Incorporate Voice of the Client and feedback into improving the client experience and creating Action Plans for service improvements. 

• Seek Win/Win solutions for service delivery which meets the best interest of client and ReSource Pro. 

• Partners with sales in developing strategic account management plans and revenue growth opportunities. 

  What you need to be successful:

• Bachelor’s degree required; master's preferred

• 10 + years' experience in P&C and/or Employee Benefits insurance industry either in the MGA/RGA and/or carrier space

• 10+ years' in a customer facing role

• 5+ years' in an operational leadership role

• Experience in leading change management and planning cultural transformations

• Extremely high degree of professionalism with the ability to relate to professionals at all levels, from front line customer service to the C suite.

• Confident public speaking skills

• Ability to foster collaboration with multiple stakeholders across different countries, time zones, and business areas

• Escalation and conflict management skills

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $83,473 - $127,083.

The salary range may vary based on the specific geographic location in which the candidate resides. 

Your Benefits & Perks...

• 100% paid employee health insurance on Day 1

• Eligible for all medical, dental, and vision benefits on Day 1

• Remote & Hybrid work available.

• 401k with employer match, vested on Day 1

• Generous PTO plan with paid holidays + floating holidays

• Development and growth opportunities

• Comprehensive wellness program and prioritization of employee health

• Fun and teamwork-oriented work environment

Your Interview Process…

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.

The standard interview process includes:

• Behavioral Interview with Talent Acquisition

• Online talent assessment

• Hiring Manager interview

• Stakeholder interview

• *Additional interview steps may be added depending on the position or if further evaluation is needed.

• Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. It was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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