Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Title: Enterprise Observability Support Manager

Location: Flexible / Remote

Company Overview:

CVS Health, a leader in the healthcare industry, is dedicated to improving the lives of those we serve and fostering a workplace that cultivates diversity, innovation, and collaboration. Through our integrated pharmacy, health care, and digital services, we’re pioneering a bold new approach to total health. Our Observability organization within Solutions Architecture and Infrastructure Platforms is vital in ensuring our technology infrastructure is efficient, reliable, and prepared to meet the demands of our customers and the business.

Position Summary:

CVS Health is seeking an Enterprise Observability Support Manager to lead a team of observability support engineers originating from a managed service provider (MSP). This role will oversee all aspects of support and operations for our observability platforms. Responsibilities include scoping, discovery, and deployment of observability solutions, platform management, release management, upgrades, patching, integrations, managing customer issues and requests, and troubleshooting incidents. Additionally, this role requires continuous planning and action regarding platform performance to support scalability and complexity in our fast-paced environment. Reporting to the Director of Observability Operations, the ideal candidate will bring a strategic vision to the team, ensuring our observability infrastructure is robust, efficient, and aligns with our overarching IT and business goals.

Key Responsibilities:

Lead a team of observability operations engineers, providing guidance, mentorship, and direction to ensure high performance and alignment with strategic objectives.

Oversee the administrative and operational activities of the observability platform, including customer support, solution deployments, platform management, and incident resolution.

Manage the release process, ensuring upgrades and patches are implemented efficiently and with minimal disruption to services.

Drive the integration of observability tools and platforms, enhancing our capability to monitor and analyze the performance and health of our IT infrastructure.

Develop and implement strategies for continuous platform improvement, focusing on scalability, reliability, and performance to handle increasing complexity.

Collaborate closely with other IT and business teams to align observability operations with broader organizational goals and initiatives.

Maintain up-to-date knowledge of observability best practices, tools, and technologies, advocating for and implementing innovations that can enhance our operations.

Ensure compliance with all security, compliance, and regulatory requirements related to observability platform management and operations.

Required Skills and Qualifications:

7+ years of experience in IT operations, with at least 2 years in a leadership role managing technical teams.

Strong background in observability or monitoring platforms and tools (e.g., AppDynamics, Prometheus, Grafana, ELK Stack, Splunk, New Relic).

Proven ability to manage and resolve incidents and effectively handle customer issues and requests.

Experience with managing support-centric teams.

Demonstrated leadership skills with the ability to mentor, motivate, and guide a team towards achieving operational excellence.

Excellent problem-solving skills, with a strategic mindset and the ability to manage complex projects in a dynamic environment.

Strong communication and collaboration skills, capable of working effectively with cross-functional teams and stakeholders across the organization.

Education-

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.