Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Finance and Accounting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$46,400.00 - $76,600.00

Target Openings

4

What Is the Opportunity?

The Billing & Payment Services Team is responsible for a wide variety of billing and accounting tasks. In this role, you will be responsible for managing a high volume of billing requests, processing payments and financial transactions and building and maintaining customer satisfaction. The ideal candidate has strong analytical skills, experience with billing and customer service, excellent communications skills both written and verbal and a desire to learn and grow in an everchanging environment.

What Will You Do?

As part of the Billing & Payment Services team you will be trained and developing experience to :

• Handle inbound inquiries via emails, chats and/or other methods.

• Navigate multiple systems and platforms simultaneously while researching intermediate to advanced billing and financial inquiries.

• Accurately analyze, research, and process billing transactions.

• Correspond with customers, agents, Business Centers, financial institutions and vendors.

• Reconcile transactions with the billing system. Examples include researching and applying/handling payments or refunds, resolving problems related to financial transactions, and resolving billing or banking discrepancies.

• Process payments through inbound phone calls.

• May support departmental projects and initiatives and take on other developmental opportunities.

• Accurately and appropriately complete Ad-hoc requests.

What Will Our Ideal Candidate Have?

• Prior customer service/billing experience preferred.

• Analytical thinking and judgement

• Ability to prioritize, organize, and be able to multi-task in order to meet deadlines and balance timeliness and accuracy.

• Excellent verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.

• Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.

• Ability to analyze information and think critically to make informed decisions.

• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.

• Flexibility and resiliency to navigate change.

• Desire to continuously acquire new skills and knowledge.

• Demonstrated ability to work independently and in a team environment.

• Intermediate skills with commonly used office software including Excel, Word, Access Outlook and PowerPoint.

• Maintains a professional image.

What is a Must Have?

• High school diploma or equivalent required.

• One year work experience in Billing or Collections required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .