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Lumen
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Harrisburg, Pennsylvania
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the customer. Works cross functionally with our billing, collections, sales, service delivery, base ... the customer's established service level agreements.
Works to determine when an adjustment is
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Lumen
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Harrisburg, Pennsylvania
...
the customer. Works cross functionally with our billing, collections, sales, service delivery, base ... the customer's established service level agreements.
Works to determine when an adjustment is
...
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Lumen
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Harrisburg, Pennsylvania
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impact. Join us as we digitally connect the world and shape the future.
The Role
The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts
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Lumen
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Harrisburg, Pennsylvania
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including installation, service, and changes. Establishes network operations schedules, work plans and ... excellent customer service skills. They must be effective in providing feedback in a timely manner. They
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Lumen
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Harrisburg, Pennsylvania
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customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing
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Lumen
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Harrisburg, Pennsylvania
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for Regional Enterprise sales account development within an established geographic territory for a ... as Customer Success, Product Marketing, Solutions Technology experts, Sales Support and Service
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Lumen
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Harrisburg, Pennsylvania
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the customer. Works cross functionally with our billing, collections, sales, service delivery, base ... collection related issues within the customer's established service level agreements.
Works to determine
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Lumen
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Harrisburg, Pennsylvania
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differentiators for Lumen once Global Network, Service, Customer, and broader datasets are collected for realtime
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Lumen
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Harrisburg, Pennsylvania
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solutions. Collaborate with the account team to guide custom requests through the approval process ... -Service, NFV, MEF/Carrier Ethernet, TCP/IP, BGP, Internet, MPLS, SASE, DDOS, Network Security, Cloud
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Lumen
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Harrisburg, Pennsylvania
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. Collaborate with the account team to guide custom requests through the approval process.
Sales Enablement ... solutions design with certain products/applications.
Technical Knowledge: Networks-as-a-Service, NFV
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Lumen
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Harrisburg, Pennsylvania
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product suite.
Provides comprehensive account plans and strategies to win new business from new and
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Lumen
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Harrisburg, Pennsylvania
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impact. Join us as we digitally connect the world and shape the future.
The Role
Manager ... client experience. This experienced, industry professional has significant customer-facing client service
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Lumen
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Harrisburg, Pennsylvania
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sales account teams, internal and external ecosystem partners prospecting, qualifying, and closing ... enablement, funnel and opportunities.
Partner with Lumen Leaders, account managers and clients through a
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Lumen
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Harrisburg, Pennsylvania
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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, d
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Lumen
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Harrisburg, Pennsylvania
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CS plays while leveraging self-service
Share thought leadership with customers based on ... **
Experience: 5+ years customer success or account management experience
Education Level: Bachelor
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Lumen
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Harrisburg, Pennsylvania
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, service activation, test and turn-up, customer access group, technical customer account management ... service delivery eco-systems to understand and implement sold solutions.
Provide critical date
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Lumen
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Harrisburg, Pennsylvania
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, Marketing, Solutions/Technology experts, Sales Support, Service Delivery, etc. for new account pursuit ... for Regional Enterprise sales account development within an established geographic territory for a
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Lumen
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Harrisburg, Pennsylvania
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for Customer Care Managers, Account teams and Field Ops
• Troubleshoot post-activation issues.
• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives
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Lumen
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Harrisburg, Pennsylvania
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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, d
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Lumen
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Harrisburg, Pennsylvania
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and Lumen.
The Main Responsibilities
Coordinates with Service Design leader to ensure all design intent is accounted for and business value realized
Primary interface for service
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Lumen
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Harrisburg, Pennsylvania
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. Technical Project Manager will be responsible for the following: Lead complex programs, develop integrated program plans that take into account multiple project deliverables, and proactively identify critical
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Lumen
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Harrisburg, Pennsylvania
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entitlements (perpetual and subscription) to provide consistency with industry Software Asset Manager (SAM ... structured approach.
Preferred: Software Asset Manager Certification (SAM)
Compensation
The
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Lumen
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Harrisburg, Pennsylvania
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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, d
...
