Reference #: 4621690 THE POSITION Are you looking to make a difference in the lives of citizens at need during the chilly winter months? The Department of Human Services is seeking seasonal Energy Assistance Workers at the Low-Income Home Energy Assistance Program (LIHEAP) Helpline. You can make a direct and positive impact on the well-being of the community by keeping residents cozy. Join our supportive team and help bring warmth to those in need.

DESCRIPTION OF WORK

In the role of an Energy Assistance Worker, you will employ strong verbal and written communication skills to assess information and accurately apply policies and procedures to determine eligibility for LIHEAP benefits. Operating within a call center, you will handle calls and emails, engaging with applicants with both objectivity and empathy, particularly those facing distressing circumstances.  You will also guide callers in navigating the Commonwealth of Pennsylvania Access to Social Services (COMPASS) website or mobile app. Furthermore, your responsibilities will include the frequent use of computer applications while interacting with clients and Department of Human Services personnel.  A key aspect of your role will be to connect citizens with additional community resources that may provide support or enhance their LIHEAP benefits.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: Full-time seasonal employment, 37.5 hours per week. Seasonal employment runs from approximately from October to April but employment may begin as early as September and last until June. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch, subject to operational needs. Telework: You may have the opportunity to work from home (telework) full-time after successful completion of a 6-month probationary period, reporting to the office one (1) day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: Two years of experience in general office work which included interviewing the public; or An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and c ick the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.