About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director II – UCC Sales, your primary objective of this sales position is to act as a communications sales consultant. Your charter is to apply consultative selling skills to help customers assess their current state communications platforms and to guide customers in their selection of future state platforms. You must be skilled in Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS) solutioning. Desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs. Key function is establishing meaningful customer journey conversations and relationships with the appropriate customer personas in your assigned module with this purpose in mind.

The Main Responsibilities

Sell transformational solutions associated with Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS). Develop and maintain relationships from the operational through the ‘C’ level in pursuit of helping customers navigate their future state of communications journey. Accountable for meeting and/or exceeding assigned sales objectives and quotas within a designated module and/or territory. Provide superior technology and solution knowledge on a day-to-day basis. Build and maintain accurate and up to date strategic account plans associated with sales opportunities. Partner with Lumen customer success, account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-added communications solution. Utilize designated sales-related systems to share and forecast progress towards Lumen’s goals specific to your module and efforts, including but not limited to managing sales funnel to represent, analyze and manage pipeline activity and monitor sales activity against assigned quotas.

What We Look For in a Candidate

Minimum of 8+ years of experience in selling complex unified communications and collaboration (UCC) and Contact Center solutions to large enterprise businesses. Demonstrated success in applying consultative selling techniques to opportunities. Proven and verifiable track record in exceeding sales quotas. Strong communication skills and presence in communicating with Executives. Technical sales certifications (Zoom, Genesys, etc.) Consultative or solutions selling training (Miller Heiman, Sandler, etc.) Demonstrated level of success in the development of high-level client relationships Demonstrated experience selling a combination of the following strongly preferred: Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS). Self-driven in pursuit of knowledge, product/solution nuances, and design options. Must be self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries. Must have excellent oral and written communication skills and be able to present in both small and large group settings. Must have ability to craft a thoughtful financial analysis and case to customers to help support their decision. Must have a polished, professional presentation. Must be able to keep organized, accurate records on daily activities and results. Strong organizational skills imperative. Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$119,900.00 - $159,863.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$125,906.00 - $167,864.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$131,891.00 - $175,854.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

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What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337341

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/18/2025