Job Information
Island Resort and Casino Vault Supervisor in Harris, Michigan
Vault Supervisor
WAGE: BASED ON EXPERIENCE HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide superior customer service to both internal and external customers.
- Provide assistance and supervision to tellers as needed and/or required.
- Make sure all counts are accurate to ensure a smooth cage/vault operation.
- Perform vault inventory.
- Take accurate count of cards and dice and distribute to Floor Manager.
- Address cashier and/or customer concerns.
- Perform money fills to appropriate departments (Bingo, Poker, petty cash, etc.) as needed.
- Count POS (Point of Sale) and tips and verify both when needed.
- Distribute keys and record number and time of distribution.
- Distribute wallets to slot technicians, count and record time.
- Count money from poker and blackjack tournaments and make up envelopes with various winning amounts.
- Send chips out to appropriate tables and complete credits when needed.
- Print report for table closing inventory.
- Payout jackpots and verify W2G's & foreign taxable (1042S) information on a MTL, make correct copies and record Title 31 information.
- Complete daily time sheets and verify teller's sign-in times when needed.
- Credit POS and tip amounts to vault at shift's end.
- Exchange redemption window chips, checks, jackpots and slot ticket money for cash from vault.
- Distribute slot tickets to attendants.
- Supply redemption window and ticket redemption machine with both currency and coin and fill RBG 1 & 2 with coin and cash as needed.
- Pull tickets from ticket redemption machine to balance money and tickets. Pull money from RBG when needed.
- Perform maintenance on ticket redemption machine/RBG when break-downs occur and assist customers with shortages / fill ATM's as needed and balance out.
- Count out cashiers at end of shift.
- Count and balance vault at the end of each supervisor's shift.
- Run all money from count team (bill acceptors and tables), verify coin from count team and complete paperwork for accounting.
- Process weekly deposit.
- Balance redemption window and end of each day.
- Record daily tip deposits in vault book.
- Add up POS and tip record sheets.
- Complete all probationary and yearly reviews for tellers.
- Handle safety deposit boxes if requested by customer. Verify poker fill at closing.
- Verify 4K till and handle Bad Beat payout.
- Cash Checks for entertainment when necessary.
- In absence of count team, accept emergency coin and bill acceptor drops from slots and security.
- Inform customers what to do with forgotten slot tickets.
- Count full re-load bags and re-pack vault to impressed amounts.
- Complete exchanges at teller window throughout shift to maintain filled tills.
- Complete accurate counts of chips exchanged.
- Payout jackpots and re-add jackpot slips for accuracy.
- Maintain Title 31 sheet throughout the shift for transactions.
- Record stiff sheets for pits.
MINIMUM QUALIFICATIONS: *Education: *High School Diploma or GED. *Experience: *One year current Casino experience and previous Teller experience. Previous supervisory experience preferred. Excellent math skills to be able to handle large volumes of money. *Knowledge: *Must have knowledge of cage and casino policies and procedures. *Skills and Abilities: *Must be able to remain patient, work in a fast paced environment and handle high stress situations as they present themse