Description

We are offering an opportunity for a Desktop Support Analyst. This role involves providing advanced technology support for computers, devices, and software, maintaining client relationships, and managing technology-related projects.

Responsibilities:

• Act as a Business Relationship Manager for client departments, consulting on technology use and solutions

• Provide advanced support for accounts and access

• Offer advanced technology support for computers, devices, and software

• Oversee the delivery, installation, and maintenance of computing hardware and peripherals across various locations

• Utilize endpoint management tools to manage and support client devices

• Update and improve existing scripts and automation to provide technology and client support

• Act as Subject Matter Expert for two or more technologies

• Lead and manage projects within the Client Technology Support team

• Lead process improvement initiatives within the Client Technology Support team

• Collaborate with internal teams to share information, build relationships, and accomplish shared goals

• Continuously develop subject matter expertise for application within our client base

• Train and mentor Client Technology Specialist colleagues

• Create, maintain, and apply knowledge materials for technology support

Requirements

• Minimum of 2 years proven experience in a Desktop Support Analyst role or similar

• Proficiency in Dell Technologies, EO/IR systems, and Mac Computers

• Strong understanding and working knowledge of Microsoft products and Active Directory

• Demonstrated experience with Computer Hardware, Configuration Management, and Deployments

• Proven ability in Deskside Support, Customer Support, and End-User Support

• Familiarity with Support Tickets, Technical Support, Tier 1 Support, Tier 2 Support, and Tier 3 Support systems

• Excellent User Support skills with a focus on customer satisfaction

• Strong Customer Service and Client Relations skills

• Ability to conduct Analysis, Data Analysis, and Exploratory Data Analysis

• Proficient in MS Windows and Mac OS

• Excellent communication, problem-solving and multitasking skills

• Ability to work effectively both independently and as part of a team

• Proven ability to manage and prioritize tasks and projects

• Willingness to participate in professional development activities to stay updated with the latest industry trends and advancements

• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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