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Abbott Ethical PG Operations Manager (North) - Nutrition Division in Hanoi, Vietnam

MAIN PURPOSE OF ROLE

Responsible for driving the long-term growth of Abbott Nutrition products in the region, across channel and brand through the leadership of a high performing field forces.

Working Location: Handi Resco Tower, 521 Kim Ma, Ba Dinh, Ha Noi.

Working time: Mon to Sat

MAIN RESPONSIBILITIES

1. Business Management:

• Implement strategic plan for business development to expand potential territories being responsible for

• Build and monitor KPIs and metrics to evaluate the success of operational initiatives

• Market intelligence updates: implement tools to measure POSM, Sachet, Gimmick

• Set up monthly PG Lead – NU phasing target

2. Vendor Management:

• Establish & maintain strong relationship with vendor to facilitate smooth operations and resolve any issues that arise

• Serve as a key contacting point with vendor in reviewing services, and confirming for service settlement

3. Territory Management:

• Conduct nationwide field visit to access market opportunity and ensure business operation and sales objectives are in line with territory planning

• Develop and execute territory management plans to maximize market penetration

• Monitor and analyze territory performance metrics to identify areas for improvement and optimization

• Coordinate with FOM/FOEs, Sales team, and Marketing to ensure alignment of territory management strategies with overall business goals

• Manage compliance processes, including redemption, sachet, NU - lead quality: ensure targeting the right patients

4. Budget Management:

• Develop annual budgets and financial plans for the PG team

• Monitor and manage expenses to ensure adherence to budgetary constraints and financial targets

• Work with Ethical Operations Team in reviewing and confirming Accrual and Actual preparation

• Coordinate with Ethical Operations Team in processing P2P system: Proposal, PO, PR, Goods Receipt and in processing payment with Vendor, in coordination with 3A Accounting function.

5. Team Management

• Responsible for Field Force recruitment and turnover rate management under stated rate

• Provide regular, on-field training to ensure employees capabilities and productivities are constantly monitored and improved when needed in coordination with vendor and HR.

• Implement weekly operation meeting with the PG team to track teams’ performance and come up with resolutions for detected issues

6. Stakeholder Management

• Create and execute yearly target plans, cascade monthly target phasing to regional & account target phasing

• Analyze data and deliver consultancies and propose action plan to Ethical Commercial Strategy Director/ESM/Brand teams for effectiveness and efficiency development of Field Force

• Align on marketing scheme and detailing guideline for the PG team

• Set up expectation and supporting need from MKT and internal stakeholder: SFE, SFA, IT, BI.

• Other projects are assigned by line manager

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

• Minimum 6 years

• Sales operations experience in Pharmacy and Healthcare industry is preferable

• Strong background in project and stakeholder management

• Experience in developing customer acquisition, re-engagement, and retention strategies.

Education

• Bachelor

• Preferably in Pharmacy, Project Management, or General Business

CORE Skills Required

Professional Skill

• Organization and planning skills

• Analytical thinking

• Reporting skills

Behavioral / Leadership Skill

• Interpersonal skills

• Problem solving skills.

• Time management

Language Skill

• Good command of English

Computer Skill

• MS Office•

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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