Description:

• Establishes and maintains strong relationships with Government / Special VIPs/Owning Company and liaises with them with regard to hotel related issues and matters on behalf of the General Manager as requested.

• Reviews scheduled functions, group or VIP arrival events and discusses special instructions with all relevant departments.

• Ensures departments concerned adhere to all rules and procedure set by the authority while carry out the day-to-day operations.

• Greets important local government official/ delegation /Special VIPs/Owning company officials that visit the hotel or attending any function in the hotel.

• Provides administrative support to General Manager and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.

• Reads and routes incoming mails.

• Locates and attaches appropriate file correspondence to be answered by General Manager.

• Types, file, and upkeep of all private and confidential matters related to the Executive Office.

• Sets up and maintains systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.

Qualifications:

• Ensures all files are kept up to date at all times.

• Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.

• Maintains and updates the activities diary to keep track all official activities and event that involve the General Manager.

• Reminds the General Manager on all important appointments/ events or activities that to be attended by the General Manager.

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

• Submits all reports required by the Management and local authority on a timely basis.

• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.

• Maintains and updates the Corporate/ Government contact lists as required.

• Greets visitors, ascertains nature of business, and conducts visitors to employer or appropriate person

Primary Location: CN-33-Hangzhou

Organization: Park Hyatt Hangzhou

Job Level: Full-time

Job: Administrative

Req ID: HAN001263

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.