Central Station Dispatcher (Alarm)

Hammond, LA, United States of America

$12.00 - $15.00

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Overview

Inner Parish Security Corporation (IPSC) has provided tailored security solutions throughout the Gulf Coast for over 45 years. We provide armed and unarmed security officers to protect commercial businesses and assets. We also perform federal contract security and emergency response work. In recent years our company has doubled in size. IPSC is ever growing and expanding into new areas and aspects of the security industry. Come be a part of our exciting and innovative team.

Job Skills / Requirements

About Us: At IPSC, we take pride in our commitment to safety and efficiency. Our 24/7 Central Dispatch Station plays a crucial role in ensuring seamless operations around the clock. We provide top-notch service and are looking for individuals who share our passion.

IPSC is currently seeking proactive, tech-savvy individuals to join our elite team at the 24/7 Corporate Dispatch Center. These positions will vary, requiring availability during weekends, overnight shifts, and days across all three shifts.

This role is based at the Corporate Communications Center located in Hammond, LA. This position requires flexibility to work: days, evenings, overnight, and weekends! The Communications Center is open and staffed 24/7, 365 days of the year. No matter the weather (hurricane, snow/ice, rain or shine), we provide effective communications and support to all IPSC departments, branches, field supervisors and other staff located in 40+ states, therefore, in this position, you must be able to work: days, evenings, overnight and weekends depending on ever growing company needs with meticulous attention to detail.

Some key qualities found in the ideal Central Dispatcher candidate are:

• Excels in a fast-paced work environment,

• Is proactive, forward thinking by listening and processing information to not only assess a situation but to also understand the effects thereof,

• Has the ability to multi-task,

• Maintains excellent and effective, written and verbal communication skills,

• Ability to listen and follow procedures accurately & consistently,

• Punctuality required! You will be relieving someone of their shift without any gaps in post coverage as well as covering your post until your relief arrives.

• Possess a team-oriented attitude and be someone that can maintain a professional attitude,

• Have flexibility to adjust daily tasks as needs arise, to be the best support teams out in the field.

• Has the ability and willingness to work consistently and adapt to needs in a department that operates 24/7, 365 days a year.

Job Responsibilities as a dispatcher in the Communications Center:

• Monitoring schedules and reporting to the appropriate parties when schedule is not fulfilled or followed.

• Essential computer skills are needed such as email management, various computer software and phone systems accurately.

• Professionally handle incoming phone calls by promptly responding and following procedures such as transferring calls, accurate information taking to accurately document messages as well as communicating to and with the appropriate parties as may be needed.

• Flexibility to adapt to changes as may be needed within the daily duties.

• Communicate clearly and effectively in a dynamic environment.

Part Time: Up to 31 Hours

Full Time: 32-40 Hours

Pay starts at $13.00/hr., with possibility for advancement.

The ideal candidate will have open availability.

Shifts range from 6 hours, 8 hours, and up to 12 hours.

Responsibilities:

As a Corporate Dispatch Associate, you will play a pivotal role in our operations, ensuring seamless coordination and response. Your responsibilities will include:

· Maintaining punctuality and adhering to assigned shifts consistently.

· Demonstrating proficiency in essential computer skills, including Microsoft Office and email management.

· Handling inbound calls promptly, transferring them efficiently, and maintaining meticulous message records.

· Monitoring alarm signals vigilantly and promptly notifying the relevant authorities when necessary.

· Dispatching calls with precision, managing absentee notifications, and handling call-offs alongside related clerical duties.

· Following directions and keeping up with changes in procedures.

· Ability to communicate with others over the phone concisely and effectively.

· Exemplifying professionalism and courtesy in all interactions within our dynamic, fast-paced environment.

Qualifications:

· Availability to work 1st ,2nd, and 3rd Shifts, WEEKENDS, HOLIDAYS, and any INCLEMENT WEATHER (Tropical Storms/Hurricanes/Snow/Ice). We are here 24/7 and service 40 plus other states including Louisiana.

· Proficiency in basic computer skills, particularly Microsoft Office and email applications.

· Strong verbal communication, organizational, and multitasking abilities.

· Ability to thrive under pressure while managing multiple tasks simultaneously.

· ACKNOWLEDGEMENT THAT YOU HAVE THE ABILITY TO MAKE IT TO THE JOB SITE RELIBIALY AND ON TIME, CONSISTENTLY, AS PART OF YOUR JOB QUALIFICATIONS.

Education Requirements (Any)

· High School diploma or equivalent

Additional Information / Benefits (Full Time)

· Medical, Dental, Vision, Life and Short-Term Disability Insurance Available. We offer on-demand pay with Daily Pay.

· Telemedicine Visits included in Medical Coverage.

· Opportunities for career advancement and professional development.

· Supportive and inclusive workplace culture.

· Comprehensive training and ongoing skill enhancement opportunities.

Join Us! If you are ready to embark on an exciting journey with IPSC and make a significant impact with your skills and dedication, apply now to be part of our team dedicated to ensuring safety and efficiency around the clock!

Equal Opportunity Employer/Veterans/Disabled We celebrate diversity and are committed to fostering an inclusive environment for all employees. Veterans and individuals with disabilities are encouraged to apply.

Physical/Mental Requirements:

• Ability to operate general office equipment.

• Ability to effectively communicate using verbal and written skills.

• Ability to make sound decisions.

• Prolonged periods of sitting at a desk and working with office equipment.

• Must be able to lift up to 10 pounds.

Equal Opportunity Employer/Veterans/Disabled

#IPSCT2S

Education Requirements (Any)

High School diploma or equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability

This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

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