Job Description

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a GRC Practice Architect to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The IT team is seeking an experienced ServiceNow Leader to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.

The ServiceNow Team Leader is responsible for overseeing the successful delivery of functionality on the ServiceNow platform. In addition, the position will advise and collaborate on the strategic roadmap for the platform.

Minimum Experience:

• 10 years of Information Technology experience

• Minimum of 2 yrs. of experience leading a ServiceNow development team (Scrum Master, Developers, Testers, Analysts)

• 5+ years of experience working on the ServiceNow Platform; experience with at least 2 of the following modules ITOM, CSM, ITSM, SPM

• Experience leading diverse Agile team

• Experience working in an offshore/onshore collaborative environment

• Certified ServiceNow System Administrator Certification

• Experience integrating ServiceNow with other applications

Skills/Abilities:

• Strong interpersonal skills including mentoring, coaching, collaborating, and team building

• Proven ability to lead software development efforts or implement services and ensure objectives, goals, and commitments are met

• Strong analytical and problem-solving skills

• Excellent oral and written communications skills

• Ability to plan, organize, and steer activities with competing demands

• Ability to establish/maintain elevated level of customer trust and confidence

• Solid understanding of systems development life cycle models

• Able to identify and understand complex problems/issues and develop solutions

• Ability to travel without restrictions (domestic and international)

Essential Functions:

• Day to Day leadership of the ServiceNow development team ensuring deliverables are met and ensuring adherence to quality standards

• Partner with Business Analysts to manage the product backlog and create product features and user stories to support the design, configuration, and development on the ServiceNow platform

• Establish/Maintain operational/team objectives and goals

• Drive team members to leverage defined processes that aid in increasing productivity and minimizing waste to ensure work is delivered on time,

• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work, and mentoring team members

• Promote empowerment of the team, ensures that each team member is fully engaged and making a meaningful contribution

• Effectively communicate and engage with highly technical resources and challenge analysts, developers, testers and architects thought processes to drive best in class solutions.

• Escalation point of contact for stakeholders and internal team members to resolve conflict, remove obstacles and provide/find solutions when needed

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc.

Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.

The expected posting close date is 10/8/24

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.