Eaton’s ES AMER PCS ICD division is currently seeking a Planning and Customer Service Manager.

What you’ll do:

Job Summary

Maintain customer satisfaction, optimal levels of inventory and ensure compliance with the orders according to customer requirements

Job Responsibilities

1. Validate the “Load Plan" requirement and commitment from the divisional Demand Planning team, based on our warehouses estimates and prognostic.

2. Update the pack report on a monthly basis

3. Elaborate and monitor services metrics statistics (Fill Rate, Non Stock Performance, Non Stock Overdue, Advance Warning Shipment Delay (AWSD), Stock

orders not Filled on Entry) on a daily, weekly and monthly basis

4. Plan and follow the non stock orders, based on the plant capacity and Load Plan. Provide control and order performance to deliver products to the customer

on time.

5. Manage all customers orders expedites and respond accordingly in coordination with the Manufacturing Team

6. Follow up daily rate base planning production numbers and shipping

7. Analyze and manage the Matching Report on a weekly basis

8. Follow up daily rate base planning production numbers and shipping

9. Update every day the PCR PTS option in Vista

10. Lead the scheduling process according to customers priorities for non-rate based production lines and plan priorities on a weekly basis.

11. Monitor and identify emergencies and priorities are well managed and define orders that will require premium freight approval

12. Active member of the weekly demand planning meeting with inter-plant stakeholders (Coamo-Haina)

13. Perform specific functions to this position as specified in the quality manual

14. Lead weekly meetings with key customers to prioritize and especify commitments: Fayeteville, Ashville, Watertown

15. Lead the SIOP process in close cooperation with Demand Planner, Manager Procurement, Manager Materials, Manufacturing Manager. Review supply

forecast and discuss major variances, bottle necks and concerns. Define action plans to meet future demands and validate a final Load Plan per product line for

the upcoming 12 to 18 months

16. Drive SIOP discipline to master customer demands, capacity and manning plans that need to be turned into tangible site production and/or master production

schedules. Ensure SIOP Model Plant Policy are followed: measures via schedule attainment

17. Develop a production plan forecast for the current year and its implementation

18. Lead the prescribed use and improvement of the site/division ERP system. Point of contact, within the planning function, for materials management

assessment (MMA) and OpA self-assessment

19. Assess the performance and develop continuous improvement activities and training for self and staff via use of the material management functional

competency

Qualifications:

Education level required

• Bachelor degree in Industrial Engineering, Business Administration or similar careers

Years and area of experience required

• Minimum 5-7 years of experience in SCM related positions (planning, customer service, procurement)

Skills:

Technical knowledge

• Bilingual: English/Spanish

• PC knowledge: Microsoft Office, AS400, Vista or other commercial ERP systems

• Electronics Products Knowledge is a plus

• Apics knowledge / certification is a plus

Soft skills

Gets Results through Self & Others, Build Organizational Capability, Thinks & Acts

Strategically, Efficiency, Learners

#LI-CR1

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.