Description We are offering a contract-to-hire employment opportunity for a Customer Service Representative in Hackettstown, New Jersey. Your role will primarily involve handling customer inquiries, processing orders, and maintaining accurate customer databases. You will be working in a highly technical environment, providing support to our sales team, and playing a key role as the first and last point of contact for resolving customer issues.

Responsibilities:

• Serving as the first point of contact for resolving customer issues including order status, expediting, and shipping inquiries.

• Responding to customer’s Request for Quotation (RFQ) and ensuring all information on the quote is correct and accurate.

• Setting up new customer accounts and maintaining the customer database.

• Processing customer orders and acknowledgments, ensuring accuracy and completeness of each order.

• Documenting customer interactions, recording details of inquiries, comments, transactions, and any necessary follow-ups.

• Identifying and communicating lead times and order status to customers.

• Coordinating with the production planner to meet specially required delivery dates.

• Providing timely and accurate updates/notifications pertaining to customer orders.

• Communicating with the sales team to meet and exceed customer’s service expectations.

• Utilizing problem-solving techniques and solutions to address customer needs as required.

• Maintaining a digital filing system and processing customer orders, changes, and returns according to established department policies and procedures.

• Communicating and coordinating with internal departments as necessary.

• Working closely with the credit department to resolve disputed credit items. Requirements • Proficiency in Microsoft Excel and Microsoft Word is required.

• Excellent customer service skills and experience in a customer-facing role.

• Ability to handle inbound and outbound calls with professionalism and courtesy.

• Strong data entry skills with attention to detail and accuracy.

• Experience with order entry and managing customer orders.

• Ability to manage and schedule appointments effectively.

• Efficient email correspondence skills to communicate with customers and team members.

• Availability to answer inbound calls from customers and provide assistance.

• Capable of working in a fast-paced environment while maintaining high-quality standards.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .