Sr. Ops Manager GGN

Sr. Ops Manager GGN

Req ID#: 385119

IN, 122003

Job Description:

Senior Manager - Operations (Candidates should be from Gurgaon, New Delhi)

Total Experience – 15+yrs

Relevant Experience – 1 year as Sr.OM or 5+ years as an Manager

Shifts - US /UK (Monday-Friday)

Qualification - Any Graduate

Transport - Home Pick-up/Drop

• Shall hunt for a manger or a senior manager level into BFSI Domain for International contact center, US

• Who is and shall be Managing c

• responsible to handle at least 200+ FTEs

• Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate

• Flexible to have a resource at Manager (5 to 7 years of relevant experience) or Senior Manager level (8 to 9 years of experience)

• Shall operate in US/UK shift timings, and would be required to stretch as and when required

• Job location shall be Gurgaon, the resource has to operate from the office, physically

• Candidates shall be checked on multiple records like criminal check, drug test etc, hence to be ensured and screened in the initial HR discussion itself

Job Description

• college degree in Business Management/Administration or equivalent combination of education and directly related experience

• 4 or more years of directly related experience, including 2 or more years of supervisory experience.

• Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.

• International Voice Experience Is Mandate &inbound exp required

• Shall operate in US shift timings, and would be required to stretch as and when required

• manager level into BFSI Domain for International contact center, US/UK

• Appropriate communication and escalation of client issues to multiple levels of site and Operations management

• Client strategies to meet client/corporate goals and objectives

Job Segment: CRM, Relationship Manager, Manager, Business Manager, Technology, Operations, Customer Service, Management