DESCRIPTION

Job Summary:

Responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.

Key Responsibilities:

Diagnostics and Repairs:

• Perform complex diagnostics and repairs on engine products using documented procedures and policies.

• Troubleshoot customer complaints, develop and execute repair plans, and validate repairs by duplicating the complaint to ensure resolution.

• Utilize electronic service tools and software for diagnosing and troubleshooting mechanical and electrical systems, including engine systems interactions.

Preventative Maintenance:

• Conduct preventative maintenance based on assessments of engine and component conditions to prevent future failures.

Service Documentation:

• Complete and maintain accurate service documentation, including work completed documents, time sheets, warranty claims, and quality forms.

• Ensure all relevant technical, customer, and equipment information is accurately captured and documented in the service management system.

Coaching and Development:

• Coach and develop junior technicians and apprentices by transferring knowledge, providing work direction, and reviewing repair plans and parts lists.

• Encourage and ensure adherence to all Health, Safety & Environmental (HSE) policies, procedures, and legislation.

Workplace Management:

• Maintain a clean and organized work area, ensuring tools are in proper working order.

• Follow and enforce HSE guidelines, reporting any issues or incidents to supervisors.

Electronic Service Tool Application:

• Identify and utilize the appropriate electronic tools for diagnostics and repairs, interpreting results to determine necessary steps for service resolution.

• Product Repair and Maintenance:

• Ability to repair and maintain mechanical/electrical products following industry guidelines, using required tools within standard repair time.

• Proficiency in disassembling and assembling engines or power generators, ensuring a clean and organized environment.

• Service Documentation:

• Accurately document all service activities, ensuring seamless transitions and accurate responses to service tickets.

• Technical Escalation:

• Escalate complex technical issues to higher-level expertise when necessary, ensuring timely resolution and accurate documentation.

RESPONSIBILITIES

Competencies:

• Communicates Effectively: Develop and deliver multi-mode communications that meet the needs of different audiences.

• Customer Focus: Build strong customer relationships and deliver customer-centric solutions.

• Develops Talent: Foster the development of others to meet their career goals and organizational objectives.

• Situational Adaptability: Adapt approach and demeanor in real-time to match shifting demands of different situations.

• Self-Development: Actively seek out opportunities for growth and development, using both formal and informal channels.

• Health and Safety Fundamentals: Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.

• Values Differences: Recognize and appreciate the value that different perspectives and cultures bring to the organization.

Education, Licenses, Certifications:

• Vocational diploma from a relevant technical institution is preferred.

• Apprentice-trained Engine Technician is highly desirable.

• Locally valid driving permit is preferred.

• This position may require licensing for compliance with export.

QUALIFICATIONS

Experience:

• Advanced level knowledge of engine products and significant experience in performing diagnostics, repairs, and preventative maintenance.

• Experience in providing technical advice and coaching to junior technicians is preferred.

Skills:

• Technical Proficiency:

• Advanced knowledge of engine products, including Cummins Engine and Aftertreatment Systems (ATS).

• Proficient in diagnostics application, utilizing specialized mechanical and electronic service tools to identify and repair issues.

• Ability to interpret and analyze interactions between internal and external engine systems.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2401202

Relocation Package No