Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps

• Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, attitudes)

• Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process/procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)

• Determine project goals/milestones based on identified business needs/timelines, and obtain appropriate approvals (e.g., go/no-go decisions, checkpoints)

• Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)

• Apply principles of adult learning and training best practices to create effective and innovative training design solutions

• Research/identify appropriate delivery approaches/media/methodologies (e.g., ILT, eLearning, webinar, virtual training) and obtain required approvals

• Write scripts/talking points for learning activities (e.g., trainer, audio, video, case studies)

• Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids)

• Leverage/modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences)

• Develop learning assessments for use before or during training delivery (e.g., scenarios, case studies, questions, quizzes, knowledge checks)

• Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness

• Publish, test, and upload files to appropriate delivery locations (e.g., LMS, SharePoint)

• Collaborate with trainers to identify strengths and areas for improvement in training solutions, and appropriate steps to take to improve training effectiveness (e.g., content, activities, materials, delivery methods)

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate Degree or equivalent/related experience

• 3+ years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects, and deadlines

• Effective communication (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including leadership

• Experience developing training curriculum including instructor lead and computer based content

• Other Skills / Experience:

• Proven exceptional communication skills in working with Leadership

• Project Management

• Listen Actively

• Speak and write clearly

• Act as a Team Player and Collaborate with others

• Technical Knowledge:

• Microsoft Office Products

• HTML

• Content Management systems e.g., SharePoint

• Knowledge of appropriate tools and resources used to develop training content (e.g., Articulate, Captivate, MS Office Suite, Adobe Suite, SnagIt, LMS, video development)

Preferred Qualifications:

• Experience in large, multi-function and cross geographic organizations

• Background in healthcare industry

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.