... Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT ... resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able ...

... Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT ... opportunities for automation of work, request fulfilment, incident resolution, and other general process ...

... operations in alignment with the service management service operations (SMSO) process, delivering promised ... demonstrated experience implementing continual service improvement initiatives (through automation, process ...