About the Role:

Grade Level (for internal use):

08

S&P Global - Mobility

The Role: IT Service Operations, Specialist

The Team: The Mobility Division within S & P Global leverage technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the aftermarket. The Technology Operations Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products. This role will be with the Service Delivery function of the Technology Operations team.

The Impact: The Mobility Division within S&P Global is seeking an experienced and self-motivated ITSM Manager who is passionate about maintaining and improving ITSM processes that deliver service to the Mobility business. The role encompasses keeping the lights on for existing ITSM process and BAU Delivery backlog. The role will leverage tools and automation within the organisation to improve customer experience when working with both Mobility and Corporate technology teams. The candidate should have experience with ServiceNow and be in a similar role delivering IT services to internal or external customers. The candidate will also have a broad knowledge of IT hosting in On-Prem/VMC and Cloud (AWS preferable) environment. The candidate should possess a passion for automation, be comfortable in a regulated environment, and be willing to go the extra mile to ensure customer delight.

What’s in it for you:

This role will provide you with an opportunity to leverage your analytical abilities to enable optimal ITSM solutions for Mobility colleagues. This role will also enable you to expand your knowledge and skill level within an ServiceNow environment. As the organization expands into AWS you will be exposed to the latest technologies and will be part of a team to design and implement service improvements.

Responsibilities:

• Day to day management of Product related changes including Quality Assurance in readiness for audits.

• Build and document change and problem processes. Socialize the process across the Mobility division.

• Design and Implement APIs to support change and problem processes.

• Coordinate with DTS (Digital Technology Services) to understand impact and schedule of Infrastructure changes.

• Drive and support adherence to Data accuracy in ServiceNow (this includes but not limited to tag compliance etc …)

• Support Data certification Readiness.

• Drive enhancements to ServiceNow catalogue items.

• Drive automation to existing process to enhance customer experience with technology teams.

• Create dashboards to track KPIs and provide regular reports for Senior Leadership review.

• Manage SLAs and outcomes with DTS teams on Infra Change and Problem that are related to the Mobility Division

• Manage customer escalations to resolution with the appropriate teams.

• Overall governance of Change and Problem Tasks.

• Assessment and Assignment of Mobility Technology Service Request and governance of other service request assigned to DTS teams for fulfillment.

• Support and provide ITSM data as per Audit requirements.

What We’re Looking For:

We are looking for someone who has

• Bachelor’s degree (or equivalent) with at least 2 years of experience in similar role

• Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication.

• Ability to communicate ideas in both technical and non-technical language.

• A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven.

• Hands on Experience with ServiceNow a must

• Intermediate to Expert level in using MS Office products like Powerpoint, Excel and Word.

• ITIL Foundation certificate

• Awareness of tools like PagerDuty, Tanium, Centreon, Monolith etc or similar is preferable.

• Technical background in Development and/or IT Support is beneficial.

About Company Statement:

S&P Global deliver s essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 302473

Posted On: 2024-07-01

Location: Gurgaon, Haryana, India