Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Work with Optum Connect/OITPS Manual Access Provisioning team to deliver requests (and incidents etc.) for joiners movers leavers within SLA and with good quality

• Contribute in Operations, Enhancements, Transitions (e.g.; in case of any new tool/platform), Improvements, and Innovations for Manual Access

• Provisioning Team. Offer help and support to the team in performing their jobs, to meet overall group objectives

• Contribute to pulling out data to measure metrics and create reports to management, stakeholders etc. on the operations, status etc.

• Readiness to engage in project as well as organizational initiatives, which may not be part of day to day work scope

• Basic, structured, standard approach to work

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience

• 1+ years of hands-on experience on Manual Access Provisioning

• Technical and Functional experience on Active Directory updates & updates on native applications (not integrated with Active Directory)

• Direct experience in working on Manual Access Provisioning in an external client project

• Working expertise OR bent of mind towards automation of Manual Access Provisioning processes (via scripting - python, PowerShell etc.)

• Understands Manual Access Provisioning concepts for Joiners Movers Leavers Understanding of ServiceNow for managing work

• Understanding of ServiceNow for viewing or building reports/views/dashboards

• Knowledge of industry standard Agile scrum practices and way of working

• Level of knowledge of SailPoint IdentityIQ/IdentityNow

• Level of knowledge of any industry standard security certifications; ISO 27001 / HITRUST etc.

• Proven good written and verbal communication skills and presentation skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.